Global Security Operations Centre Specialist - Associate

JPMorganChase; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

JPMorgan Chase is seeking a Global Security Operations Centre Specialist to join a high-performing team responsible for daily operations and incident management in support of staff and assets across Europe, the Middle East, and Africa.

You will collaborate with stakeholders to provide situational updates and contribute to the crisis management framework in a dynamic environment where your skills are applied to safeguard people and property.

Qualifications

• Experience in a Global Security Operations Centre environment.
• Ability to produce comprehensive written reports and updates.
• Strong presentation skills for senior stakeholders.

Responsibilities

• Provide timely written updates on incidents affecting staff or assets across regions.
• Oversee travel security operations and liaise with intelligence teams and vendors.
• Compile and distribute travel and analytic reports to stakeholders.
• Serve as initial point of contact for security and travel enquiries.
• Support crisis management by organizing meetings and taking minutes.
• Monitor facility alarms, conduct investigations, and verify resolutions.

Skills

Global Security Operations

Incident management

Crisis management

Written communication

Stakeholder engagement

Multitasking under pressure

Attention to detail

Tools

CCTV monitoring software

Alarm monitoring systems

Access control systems

Job description

Job Description

Are you ready to make a significant impact on global security operations? As a Global Security Operations Centre Specialist, you will be part of a high-performing team that oversees daily operations and incident management to support the safety and security of the firm's personnel and assets. You will work closely with stakeholders to provide situational updates and support, whilst also playing a key role within our crisis management framework. This position offers the opportunity to work in a dynamic environment, where your skills and expertise will be highly valued and fully utilised.

Job Description

Are you ready to make a significant impact on global security operations? As a Global Security Operations Centre Specialist, you will be part of a high-performing team that oversees daily operations and incident management to support the safety and security of the firm's personnel and assets. You will work closely with stakeholders to provide situational updates and support, whilst also playing a key role within our crisis management framework. This position offers the opportunity to work in a dynamic environment, where your skills and expertise will be highly valued and fully utilised.

Job Responsibilities

• Deliver comprehensive written communications promptly to provide situational updates to stakeholders on incidents affecting employees, assets, or operations across Europe, the Middle East, and Africa.
• Manage travel security operations, ensuring that high-risk travel is assessed and appropriately supported. Work closely with intelligence teams, local security representatives, and vendors to ensure the safety of staff.
• Compile and send travel and analytical reports as required, ensuring accuracy and relevance, and distributing them to appropriate stakeholders in a timely manner to support informed decision‑making.
• Act as the initial point of contact for enquiries from across the firm, including but not limited to travel advice and approvals, security and first aid incidents, requests for CCTV review, and unique reports or communications.
• Support the firm's crisis management function by organising and/or chairing meetings, taking minutes, and providing updates both verbally and in writing.
• Monitor critical facility alarms, ensuring timely responses, investigations, and escalations in line with established service level agreements. Conduct thorough investigations using CCTV and monitoring applications, and carry out alarm testing, identifying faults and following up until resolution.

Required Qualifications, Capabilities, And Skills

• Experience working in a Global Security Operations Centre environment, with a background in incident management, crisis management, or a similar function.
• Ability to work in a fast‑paced environment and balance multiple workstreams, demonstrating strong organisational skills, adaptability, and the capacity to prioritise tasks effectively under pressure.
• Exceptional written and verbal communication skills, with the ability to produce comprehensive reports and deliver clear, confident presentations to senior stakeholders.
• Displays outstanding customer service and professionalism, with the ability to interact effectively with colleagues and stakeholders at all levels throughout the organisation.
• Demonstrates a capacity to learn and understand how different types of incidents may impact the firm in varied ways, adapting responses and solutions to address specific circumstances and organisational needs.
• Excellent attention to detail and ability to follow processes and procedures meticulously, ensuring accuracy, consistency, and compliance with organisational standards, while also demonstrating the initiative to think independently and approach challenges with creative, solutions‑oriented thinking when required.
• Experience with operation‑specific tools and technologies, enabling efficient task execution and effective problem‑solving within a security operations environment.

Preferred Qualifications, Capabilities, And Skills

• Experience in access control, alarm monitoring, intruder detection, and CCTV monitoring applications, with an ability to operate and troubleshoot these systems effectively.
• Previous experience in operations room, military, or law enforcement environments.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best‑in‑class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre‑employment screening, fraud investigations and security operations on a global basis.