Global SaaS Technical Support Specialist - Hybrid

CameraMatics LLC.; Sidcup; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

High-growth company

Collaborative culture

Growth opportunities

Hybrid work schedule

Job summary

CameraMatics is seeking a Technical Support Specialist to be the first point of contact for customers, guiding them through technical challenges and ensuring satisfaction. You will troubleshoot issues, provide timely solutions, and contribute to the overall success of the customer experience with our products.

Responsibilities include delivering first-line support via phone and email, investigating and resolving issues, and documenting interactions in the ticketing system.

Qualifications

• 2+ years of experience in a technical support or customer-facing technical role.
• Solid understanding of computer systems, networking, and troubleshooting.

Responsibilities

• Deliver first-line technical support via phone, email, and other channels.
• Investigate, diagnose, and resolve technical issues for Cameramatics products.
• Document interactions and resolutions in the ticketing system.
• Collaborate with Engineering, Product, and Customer Success teams to resolve issues.
• Escalate unresolved cases and maintain clear communication through to resolution.

Skills

Technical support

Customer-focused

Troubleshooting

Remote support

Education

Computer Science degree

Tools

Diagnostic tools

Remote support tools

Job description

CameraMatics is seeking a Technical Support Specialist to be the first point of contact for customers, guiding them through technical challenges and ensuring satisfaction. You will troubleshoot issues, provide timely solutions, and contribute to the overall success of the customer experience with our products.

Responsibilities include delivering first-line support via phone and email, investigating and resolving issues, and documenting interactions in the ticketing system.