Global SaaS Renewal & Retention Manager

IDnow; Greater London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading digital identity solutions provider is seeking a detail-oriented Global Renewal Manager to oversee contract renewals and enhance customer satisfaction. The role requires strong communication and negotiation skills, with a focus on preserving high retention rates. The ideal candidate will have a Bachelor's degree and experience in SaaS or fintech environments. This role offers flexible working hours and remote work options.

Benefits

Mental health platform access

Training platform access

Support for remote work equipment

Regular onsite gatherings

Paid special leave days

Workcation possibilities

Qualifications

• Proven experience in contract management, renewals, or customer success roles.
• Experience in SaaS, fintech, or technology sectors.
• Detail-oriented approach with strong analytical and problem-solving capabilities.

Responsibilities

• Manage all contract renewals and updates across IDnow's global customer portfolio.
• Coordinate effectively with legal, finance, and delivery teams throughout the renewal process.
• Drive customer success initiatives to improve renewal rates and satisfaction.

Skills

Contract management

Negotiation

Communication

Analytical skills

Customer-focused mindset

CRM systems

Education

Bachelor's degree in Business, Finance, Law, or related field

Tools

Contract management tools

Job description

A leading digital identity solutions provider is seeking a detail-oriented Global Renewal Manager to oversee contract renewals and enhance customer satisfaction. The role requires strong communication and negotiation skills, with a focus on preserving high retention rates. The ideal candidate will have a Bachelor's degree and experience in SaaS or fintech environments. This role offers flexible working hours and remote work options.