Global Relationship Manager- 3

9752 Genpact (UK) Limited; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid Work Model

Job summary

Genpact is seeking a Global Relationship Manager to lead strategic partnerships and drive growth across sales and operations. You will design commercial models, develop data-driven promotional plans, and ensure smooth delivery of initiatives with senior leadership collaboration.

The role emphasizes client-focused growth, governance, and process improvement, with a hybrid work setup in the United Kingdom. English proficiency and a track record in enterprise relationships are essential.

Qualifications

• Bachelor's degree in Commerce, Economics, or Finance.
• MBA or Master's in Business Analytics preferred.
• Fluent English and strong stakeholder management.

Responsibilities

• Develop and strengthen relationships with sales organizations to grow business.
• Design commercial models to drive revenue growth.
• Build and implement data strategies for promotional planning.
• Collaborate with Sales and Operations leadership to drive new deals and delivery.
• Manage cross-functional client issues with timely responses.

Skills

Automation Technology

Business Consulting

Customer Relationship Management (CRM)

DevOps

Digital Business Strategy

Financial Analysis Reporting

Global Business Strategies

Sales

Sales Forecasting

SAP Overview

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

Global Relationship Manager Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company.

We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description - Responsibilities

• Develop and strengthen relationships with sales organizations, creating effective go-to-market strategies for business growth.
• Design creative and profitable commercial models that enhance Genpact’s value proposition and drive revenue growth.
• Build and implement data strategies to guide effective promotional planning and execution, ensuring optimal outcomes.
• Collaborate with Sales and Operations senior leadership to generate momentum for new deals, ensuring successful conversion and delivery.
• Manage the resolution of cross-functional client issues, ensuring efficient and timely responses to client needs.
• Develop a growth strategy focused on both financial success and client satisfaction, ensuring a balanced approach to business development.
• Ensure operational excellence through governance, project prioritization, and effective resource optimization across teams.
• Conduct research to identify new markets and customer needs within the Deduction Management space, tailoring strategies to meet those demands.
• Foster an innovative mindset by identifying process improvement opportunities that optimize workflows, reduce costs, and increase client value.
• Translate strategic vision into actionable plans that drive business success and customer outcomes.
• Build and manage collateral for customer meetings, collaborating with Sales, Operations, Value Share, Transformation, and Digital teams.
• Cultivate a transformation mindset, identifying opportunities for automation and process improvement to enhance service delivery.
• Promote Genpact’s products/services by addressing or predicting clients' objectives, ensuring alignment with their business needs.
• Develop and present business case studies that demonstrate the impact of Genpact’s value-sharing approach for both new and existing customers.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• ITIL Foundation Certificate in IT Service Management - AxelosAxelos

Required Skills

• Automation Technology
• Business Consulting
• Customer Relationship Management (CRM)
• DevOps
• Digital Business Strategy
• Financial Analysis Reporting
• Global Business Strategies
• Sales
• Sales Forecasting
• SAP Overview

Language

• English (Required)
• Language Proficiency - English (OVERALL - Proficient - C2)

Job Details

• Additional Job Location
• Job Type Regular
• Master Skill List - Relationship Management
• Remote Type - Hybrid Work
• Shift - Standard (United Kingdom)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thriving in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We’re an agentic and advanced technology solutions company that runs mission‑critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.