Global Quality Claims Engineer - Post-Sales & Data-Driven

Construction, Property and Engineering; Eastbourne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading engineering firm in Eastbourne seeks 2 Quality Claims Engineers to enhance post-sales customer support and manage quality investigations. Candidates must have a degree in a scientific or engineering discipline and experience in an engineering environment. The role requires excellent communication skills, data analysis, and proficiency in MS Excel, with travel possible in the UK or globally. A comprehensive benefits package is offered.

Benefits

25 days holiday

Bonus up to 7.5% of annual salary

Pension with up to 8% company contribution

Life Assurance of 4 x basic salary

Cash health plan

Fitness App

Thriving Wellbeing Program

Qualifications

• Significant experience working in an engineering environment.
• Experience in a regulated, compliance-driven industry.
• Ability to develop customer support processes.

Responsibilities

• Deliver a first-class customer experience.
• Chair meetings for regular updates on investigations.
• Ensure continuous improvements in the customer support process.

Skills

Data analysis

Communication skills

Project management

Decision making

Education

Bachelor's or Master's degree in Scientific or Engineering discipline

Tools

MS Excel

Power BI

Job description

A leading engineering firm in Eastbourne seeks 2 Quality Claims Engineers to enhance post-sales customer support and manage quality investigations. Candidates must have a degree in a scientific or engineering discipline and experience in an engineering environment. The role requires excellent communication skills, data analysis, and proficiency in MS Excel, with travel possible in the UK or globally. A comprehensive benefits package is offered.