Global Program Manager - Commercial Life Sciences

Veeva Systems, Inc.; Greater London; Hybrid; GBP 95,000 - 130,000; Full time

Job summary

Veeva Systems, Inc. is seeking a Global Program Manager who will lead customer-facing teams and partner across Product, Sales, and Services to deliver commercial cloud solutions for large pharma clients.

You will manage deployment roadmaps, governance, and transformation programs with a strong emphasis on customer success and measurable outcomes. The role involves coordinating diverse global teams, defining post-deployment management, and driving adoption of Veeva’s CRM capabilities.

Qualifications

• 7+ years in large-scale program management within the Pharmaceutical Commercial space (Sales, Medical Affairs, Marketing).
• Consulting experience across multiple functional areas for enterprise pharma clients.
• Proven track record of leading diverse global teams to deliver large, complex technology implementations.
• Experience in technology strategy and roadmap development for large pharma customers.
• Proven executive communication skills and ability to influence at the executive level.
• Strong negotiation, problem resolution, and handling ambiguity.

Responsibilities

• Service Delivery accountability for Veeva’s Commercial product line at one of our largest customers.
• Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap.
• Establish post-deployment application management.
• Support implementation proposals and services contract negotiation.
• Coordinate Customer Success Manager activities to drive product value and adoption.
• Coordinate Product Management and Product Support activities.

Skills

Executive communication

Global team leadership

Pharma/Pharmaceutical industry

Technology strategy

Stakeholder management

Negotiation/ambiguity handling

Vendor/third-party coordination

Travel readiness

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for an industry and customer expert that is driven to be hands-on to deliver solutions to connect sales, market, and medical. We are partnering with our cusotmers in the industry to set a strategic vision that brings an industry-first approach by delivering our customers technology landscape to the Commercial Cloud with the next-generation CRM.

You will be at the center of managing all customer-facing teams and coordinating closely with sales to optimize Veeva’s products and services to meet the customer's business needs and drive advancement opportunities for new product sales and product adoption.

As the Global Program Manager, you will own customer success with intensity and lead as the services executive that partners deeply across Veeva teams including Product and Sales to bring the best of Veeva in benefit of the customer.

This is a customer-facing role that will work from both customer site, home office, and offsite meetings.

What You’ll Do

• Service Delivery accountability for Veeva’s Commercial product line at one of our largest customers
• Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap
• Establish post-deployment application management
• Support implementation proposals and services contract negotiation
• Coordinate Customer Success Manager activities to drive product value and adoption
• Coordinate Product Management and Product Support activities

Requirements

• 7+ years in large-scale program management within the Pharmaceutical Commercial space (Sales, Medical Affairs, Marketing)
• Consulting experience across multiple functional areas for enterprise pharma clients
• Track record of success leading diverse global teams to deliver large, complex technology implementations to deliver measurable business results
• Experience in technology strategy and roadmap development for large pharma customers
• Proven executive communication skills
• Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
• Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
• Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
• Travel up to 50% of the time

Interviewing with Veeva

We value your time and believe in a transparent hiring process.Here is the process you can expect.

• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  1. A conversation with the hiring manager
  2. A practical case exercise
  3. A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].