Global Payments Support Specialist

OFX; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial operations company in Greater London is seeking a Customer Service Representative (Client Associate) to provide support for international payments. The ideal candidate will have strong customer service skills and experience managing high volumes of calls and emails. This role offers opportunities to work collaboratively and make a positive impact on client satisfaction in a dynamic environment.

Benefits

Health insurance

Hybrid work model

Career development opportunities

Qualifications

• Previous customer service experience, preferably in a high call volume environment.
• Ability to understand complex products and to be flexible in a busy environment.
• Commitment to providing outstanding customer service.

Responsibilities

• Be the first point of contact for the international payment process.
• Deliver customer service to clients and internal stakeholders.
• Manage high call and email volumes within timeframes.

Skills

Strong attention to detail

Excellent interpersonal and communication skills

Ability to handle objections

Time management skills

Integrity and reliability

Education

HSC with further education/relevant customer service experience

University/accreditation

Tools

Computer skills

Email and phone systems

Job description

A leading financial operations company in Greater London is seeking a Customer Service Representative (Client Associate) to provide support for international payments. The ideal candidate will have strong customer service skills and experience managing high volumes of calls and emails. This role offers opportunities to work collaboratively and make a positive impact on client satisfaction in a dynamic environment.