Global Operations Centre Controller

Securitas UK; City Of London; On-site; GBP 38,000; Full time

Job summary

A leading global security services firm is seeking a Global Operations Centre Controller in London. You will monitor alarms and CCTV, provide assistance during emergencies, and ensure compliance with safety protocols. Candidates should hold a valid CCTV licence, exhibit flexibility for various shifts, and possess strong communication skills in English. The role offers numerous benefits including a pension plan, health support, and various discounts.

Benefits

STRIVE discounts

Dental Plans

HSF Health Plan

Cycle to Work Scheme

Mental health support

Pension Plan

Free Mortgage Advice

Qualifications

• A valid CCTV licence.
• Flexibility to work days and nights.
• Strong communication skills in English, both written and spoken.

Responsibilities

• Monitor alarms and CCTV across offices.
• Identify and escalate threats and risks.
• Provide emergency assistance to employees.

Skills

Strong communication skills in English

Flexibility to work days & nights

CCTV licence

Tools

C-Cure 9000

Mission Control

Genetec

Job description

Company Description:
We’re Hiring: Global Operations Centre Controller!
Location: London, W1D 3QW
Pay: £17.85 per hour
Hours: 42 hours per week: Days & nights
From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!
Grade: 3.1 Site Based
See a Different World. Where potential is seen and progress is nurtured.

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Monitor alarms and CCTV across global offices and events, escalating issues to Security Officers and following SOPs to ensure compliance
• Identify and escalate threats and risks to business operations and employee safety, including verifying wellbeing through direct communication.
• Support travel risk workflows by triaging and escalating high-risk travel incidents
• Provide emergency and critical assistance to employees during incidents such as P0 events, harassment, fire, unauthorised access and more
• Respond professionally and compassionately to calls and Slack messages, delivering high-quality customer service
• Redirect non-security queries to appropriate teams when necessary
• Operate key security systems including C-Cure 9000, Mission Control, and Genetec.
• Create accurate and timely reports for incidents and events to support investigations
• Log all contact made with the Global Operations Centre (GOC) and report system faults or outages.

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

What we’re looking for: We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• A valid CCTV licence
• Flexibility to work days & nights
• The right to work in the UK, with a 5-year checkable history.
• Leads by example
• Seeks opportunities
• Strong communication skills in English - both written and spoken

Benefits

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas