Global Operations Centre Controller

Securitas; Camden Town; On-site; GBP 28,000 - 35,000; Full time

Job summary

A global security services provider in Camden Town is seeking an individual to play a crucial role in ensuring safety by monitoring security systems and responding to incidents. Your responsibilities will include managing alarms and CCTV, providing emergency assistance, and communicating with employees during critical situations. Ideal candidates will have experience in security monitoring and strong customer service skills. This role offers an opportunity to contribute to a safe work environment.

Qualifications

• Experience in monitoring alarms and security systems.
• Ability to respond to emergencies with professionalism and compassion.
• Strong verbal communication skills for direct interaction.

Responsibilities

• Monitor alarms and CCTV across global offices and events.
• Identify and escape threats to employee safety.
• Support travel risk workflows and triage incidents.

Skills

CCTV monitoring

Crisis management

Customer service

Communication skills

Tools

C-Cure 9000

Mission Control

Genetec

Job description

You'll play a vital part in keeping people, property, and information safe. That includes:

• Monitor alarms and CCTV across global offices and events, escalting issues to Security Officers and following SOPs to ensure compliance
• Identify and escape threats and risks to business operations and employee safety, including verifying wellbeing through direct communication.
• Support travel risk workflows by triaging and escalating high-risk travel incidents
• Provide emergency and critical assistance to employees during incidents such as P0 events, harrassment, fire, unauthorised access and more
• Respond professionally and compassionately to calls and Slack messages, delivering high-quality customer service
• Redirect non-security queries to appropriate teams when necessary
• Operate key security systems including C-Cure 9000, Mission Control, and Genetec.
• Create accurate and timely reports for incidents and events to support investigations
• Log all contact made with the Global Operations Centre (GOC) and report system faults or outages