Global Mobility Operations Lead — Drive Seamless Relocations

Graebel Companies, Inc.; England; On-site; GBP 65,000 - 100,000; Full time

Job summary

Graebel Companies, Inc. in the United Kingdom seeks a Global Mobility Operations Manager to lead a team of Relocation Supervisors delivering relocation services across corporate clients.

Reporting to the Global Operations Director, you will ensure SLA-driven service delivery, data integrity, and continuous improvement. You will drive regional consistency, manage escalations, and build senior client relationships while balancing commercial and P&L considerations.

Qualifications

• Proven experience managing other people-managers or team leaders.
• 3–5 years’ operations management experience with demonstrable people leadership.
• Track record of managing client relationships and delivering against SLAs and contractual agreements.
• Strong commercial and financial acumen — able to understand P&L and the impact of manager-level decisions.
• Excellent stakeholder management, with the ability to prioritise and flex across competing internal and client demands.
• Awareness of data‑protection / GDPR obligations when handling personal data.
• Strong communication skills — able to present information and respond to questions from leadership, clients and employees, and produce clear reports and business correspondence.
• Confident using service‑delivery technology and CRM / case‑management systems.
• Global‑mobility / relocation (RMC) industry experience — strongly preferred.
• Experience supporting new client implementations or programme onboarding.
• Vendor / supplier management experience within a service supply chain.
• Degree in Business or a related field, or equivalent relevant experience.
• Additional European language(s) would be advantageous.

Responsibilities

• Lead and develop your Relocation Supervisors — coach, manage and develop the supervisors who lead your consultants and associates; hold them and their teams accountable for meeting and exceeding client targets; identify the pain points blocking target achievement and help teams resolve them; drive high engagement and productivity across the wider team.
• Own service delivery across a client portfolio — ensure consistent, high-quality delivery against each client’s SLAs and contractual agreements; oversee caseloads, file and data integrity, and compliance with client policies and Graebel standard processes.
• Drive global consistency across regions — partner closely with peer Operations Managers in other regions who support the same or similar clients within their own portfolios, aligning on a consistent approach to shared client accounts and ensuring a globally consistent standard of service delivery.
• Problem resolution & service recovery — lead escalations and day-to-day issue resolution; build and monitor action plans that protect service levels and continuously improve operations.
• Client relationship & proactive engagement — build strong relationships with each client in the portfolio; proactively pre-empt pain points in their service delivery plans and understand issues within their transferee populations; encourage proactive engagement to enhance their relocation programmes, partnering with Global Account Managers to expand and optimise each relationship.
• Commercial & financial acumen — understand the P&L and financial impact of manager-level decisions, weighing commercial impact against client needs.
• Continuous improvement & new initiatives — champion process refinements and support new initiatives within existing clients; find ways to create efficiencies in the processes that support them.
• Technology & automation — apply a strong technology lens to move processes away from manual effort towards automation and greater efficiency.
• New client implementations — act as operational subject-matter expert on new client wins, dedicating time to building programmes that are efficient and financially viable.
• Prioritisation & stakeholder management — flex across shifting priorities; manage a mix of internal queries (Account Management, Finance, Supplier Development) and client queries; prioritise your own workload while helping teams understand key priorities and hold them accountable for agreed actions.
• Other duties — perform other related duties as required.

Job description

Graebel Companies, Inc. in the United Kingdom seeks a Global Mobility Operations Manager to lead a team of Relocation Supervisors delivering relocation services across corporate clients.

Reporting to the Global Operations Director, you will ensure SLA-driven service delivery, data integrity, and continuous improvement. You will drive regional consistency, manage escalations, and build senior client relationships while balancing commercial and P&L considerations.