Global Mechanical Technician - Customer Support

VRS-UK; Forest Row; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading developer of scientific instrumentation is seeking a Mechanical Technician in Forest Row. This role involves providing technical support and managing post-sales activities. Ideal candidates should have at least 12 months of mechanical engineering experience and strong customer service skills. The position is fully site-based, requiring a valid driver's licence and ability to lift up to 25kg.

Benefits

Collaborative team environment

Qualifications

• At least 12 months mechanical engineering experience within industry.
• Strong customer service mindset with excellent communication and organisational skills.
• Calm, proactive, and adaptable in a fast-paced technical environment.

Responsibilities

• Provide first-line technical support and troubleshooting for instrumentation.
• Manage support cases, work orders, and CRM documentation.
• Maintain and improve Standard Operating Procedures (SOPs).
• Develop training materials for field service staff.
• Coordinate spare parts logistics for efficient operations.
• Liaise with R&D and Quality teams on performance issues.

Skills

Customer service mindset

Excellent communication skills

Organisational skills

Mechanical engineering experience

Job description

A leading developer of scientific instrumentation is seeking a Mechanical Technician in Forest Row. This role involves providing technical support and managing post-sales activities. Ideal candidates should have at least 12 months of mechanical engineering experience and strong customer service skills. The position is fully site-based, requiring a valid driver's licence and ability to lift up to 25kg.