Global Lead Demand Manager

Wise; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

A leading global tech firm in Greater London is seeking an experienced Global Lead Demand Manager to oversee their Demand Management function. You will lead a team focused on FinCrime, PayOps, KYC, and Customer Service, driving strategic demand management. Ideal candidates have over 10 years in operations management within financial services and strong leadership skills. This role offers the chance to impact the organization significantly, promoting inclusivity and team diversity in a supportive environment.

Qualifications

• 10+ years of progressive experience in program management, demand planning, or operations management.
• 5+ years of leadership experience managing and mentoring a team.
• Deep expertise in financial crime operations, including KYC, AML, and Payments.

Responsibilities

• Oversee development and maintenance of a prioritization framework for demand drivers.
• Provide strategic direction to Demand Managers focused on FinCrime, PayOps, KYC, and CS.
• Analyze and present monthly insights on demand to executive leadership.

Skills

Program management

Demand planning

Operations management

Financial crime operations

Analytical skills

Communication skills

Education

Bachelor's degree in Business, Finance, Operations or related field

Master's degree

Job description

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We are seeking a highly strategic and experienced Global Lead Demand Manager to head up our Demand Management function across FinCrime, PayOps, KYC, and Customer Service (CS). In this pivotal role, you will be responsible for overseeing a team of Demand Managers, developing and executing a cohesive demand strategy, and ensuring our operations are well-equipped to handle business needs. You will be the central point of contact between our product, compliance, and operational organizations, driving prioritization, communication, and process improvements at a senior level.

Key Responsibilities

Program Leadership & Strategy

• Prioritization Framework: Oversee the development and maintenance of a comprehensive prioritization framework for all demand drivers and capacity needs.
• Demand Management Oversight: Provide strategic direction and guidance to Demand Managers focused on FinCrime, PayOps, KYC, and CS.
• Process Improvement: Define and implement robust processes for pre-rollout analysis, demand attribution, and monthly reporting.
• Team Development: Lead, mentor, and build a high-performing team of Demand Managers and Specialists, ensuring they have the tools and training to excel.

Stakeholder Engagement & Communication

• Executive Reporting: Analyze and present monthly insights on demand, capacity needs, and costs to executive leadership.
• Cross-Functional Communication: Ensure a seamless flow of communication and coordination between product, compliance, and operations leadership.
• Strategic Partnerships: Actively build awareness of the demand management program and its value proposition with key stakeholders across product and compliance teams, by positioning demand management as an approval point for any new product, country, control release/remediation.
• Documentation & Clarity: Ensure the team maintains thorough documentation and updates the Standard Operating Procedure (SOP) to provide clarity for all stakeholders.

Operational Excellence

• Pre-Rollout Analysis: Guide the team in collaborating with product and compliance to validate demand estimates for new initiatives.
• Demand Attribution: Lead the effort to establish mechanisms for monitoring the workload of existing and new demand drivers against expected demand.
• Risk Management: Proactively identify and address potential demand-supply imbalances, working closely with capacity planning teams to investigate root causes.
• SOP Buildout: Oversee the creation and maintenance of the SOP, detailing the demand management process and timelines to be followed by all stakeholders.

Qualifications

• Bachelor's degree in Business, Finance, Operations, or a related field; a Master's degree is highly preferred.
• 10+ years of progressive experience in program management, demand planning, or operations management within the financial services or FinTech industries.
• 5+ years of experience in a leadership role, managing and mentoring a team.
• Deep expertise in financial crime operations, including KYC, AML, and Payments.
• Demonstrated ability to build and implement strategic frameworks and processes from the ground up.
• Exceptional communication, negotiation, and influencing skills with a proven ability to engage with executive-level stakeholders.
• Strong analytical and strategic thinking skills, with an ability to manage and interpret complex data sets.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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