Global IT Support Specialist

Playtech; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology firm in London seeks a proactive Global IT Support Specialist. Responsibilities include providing IT support, troubleshooting problems, and managing IT assets. The ideal candidate has over 1 year of experience in IT support and strong troubleshooting skills. The work environment promotes inclusivity and constant learning, offering a vibrant workplace culture.

Benefits

Inclusive working environment

Constant learning opportunities

Vibrant working atmosphere

Qualifications

• 1+ years of experience in an IT support role.
• Good understanding of Windows based client environments and Active Directory.
• Basic understanding of TCP/IP, Network elements and services.
• Excellent troubleshooting skills.

Responsibilities

• Provide Tier 1-2 IT support for Playtech employees.
• Troubleshoot IT problems globally via a centralized ticket system.
• Track and keep IT assets inventory up-to-date.
• Communicate with employees to identify problems.

Skills

Troubleshooting skills

Problem-solving skills

Self-learner

Out of the box thinking

Computer hardware maintenance

TCP/IP understanding

Network services

Self-learning

Tools

Windows environments

Active Directory

TCP/IP

Cloud Solutions (Office365, Azure)

Job description

Overview

Company Description

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career?

Playtech‘s IT UNIT is looking for a proactive Global IT Support Specialist with excellent troubleshooting and problem-solving skills to join our London office and work on-site.

Press play and let us design future technology together!

Responsibilities

• Provide Tier 1-2 IT support for Playtech employees on-site and remotely
• Troubleshoot IT problems globally via a centralized ticket system
• Track and keep IT assets inventory up-to-date
• Be responsible for installation, administration, maintenance and troubleshooting different devices
• Troubleshoot network issues
• Communicate with employees to identify problems and advise on solutions

Qualifications

• Have 1+ years of experience in an IT support role
• Have a good understanding of Windows based client environments and Active Directory
• Possess practical knowledge of computer hardware and maintenance
• Have a basic understanding of TCP/IP, Network elements and services, Wireless and VPN environments
• Are ready to contribute to documentation, KB, manuals and monitoring
• Have excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly
• Are a self-learner, able to learn and adopt new technologies quickly and willing to grow in the IT field, adopt knowledge and use it

You’ll get extra points for...

• Knowledge of MacOS operating systems and JAMF management
• Experience in Cloud Solutions (Office365, Azure)

Thrive in a culture that values...

• Global scope and inclusive working environment
• Constant learning and development opportunities
• Ability to contribute to common success
• Active lifestyle and mental well-being
• Professional and relaxing environment
• Vibrant working environment

Additional Information

IT UNIT
We are a team of talented professionals, contributing to stable Playtech’s working environments from New York to Manila. Our dynamic team spans the globe, working together across Infra, Networking, Security, and People & Culture. We continuously challenge ourselves to test and expand our skills in a supportive environment. We grow our knowledge everyday by immersing ourselves in the workings of a global enterprise. We make an impact – every team member’s contributions are valued and essential to our success.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.