Global IT Support Coordinator – Retail Tech

Black Sheep Coffee; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK coffee chain is seeking an IT Support Coordinator to provide best-in-class support for systems across its global operations. Responsibilities include supporting store IT systems, troubleshooting hardware and software, and maintaining communication with stakeholders. The ideal candidate will have experience in IT administration, knowledge of restaurant technologies, and excellent problem-solving skills. Join this dynamic team and contribute to the rapid growth of the company with competitive benefits.

Benefits

Annual discretionary bonus – up to 15%

Monthly phone bill reimbursement – up to £50

Free coffee and 50% off food items

Access to discounts via Wagestream

Employee Assistance Programme

Pension plan with employer contribution

Free daily breakfast and snacks

Biannual staff socials

Qualifications

• Proven experience in an IT administrator or technical support role.
• Experience with restaurant technology systems.
• Strong IT infrastructure knowledge.

Responsibilities

• Support store IT systems and communication.
• Respond to help desk requests promptly.
• Administer and troubleshoot IT hardware and software.

Skills

Problem-solving

Communication skills

Cross-functional collaboration

IT troubleshooting

Flexibility

Quality Assurance

Education

Experience as an IT administrator or technical support analyst

Tools

Microsoft 365

POS systems

KDS

macOS

Job description

A leading UK coffee chain is seeking an IT Support Coordinator to provide best-in-class support for systems across its global operations. Responsibilities include supporting store IT systems, troubleshooting hardware and software, and maintaining communication with stakeholders. The ideal candidate will have experience in IT administration, knowledge of restaurant technologies, and excellent problem-solving skills. Join this dynamic team and contribute to the rapid growth of the company with competitive benefits.