Global IT Service Desk Engineer – Satellite & Networking

Viasat; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading telecommunications company in London seeks a support specialist to manage customer calls and service requests related to telecommunications. Candidates should have a degree in an engineering discipline and experience in IT server administration. The role involves providing solutions for technical issues and conducting maintenance of hardware and systems. Strong communication skills and a customer-first mindset are crucial.

Qualifications

• Experience troubleshooting networking or communications systems incidents.
• Ability to prepare technical documentation under supervision.
• Must have a problem solving approach and be creative under pressure.

Responsibilities

• Answer customer calls and emails for operational support.
• Triage requests and incidents, conducting investigations as needed.
• Conduct maintenance activities on IT systems and satellite terminal hardware.

Skills

Fluent English communication

Problem-solving

Customer service orientation

Time management

Education

Diploma or Degree in Engineering

Tools

Windows Server systems

Networking technologies (Cisco)

Linux

Jira/ServiceNow

Job description

A leading telecommunications company in London seeks a support specialist to manage customer calls and service requests related to telecommunications. Candidates should have a degree in an engineering discipline and experience in IT server administration. The role involves providing solutions for technical issues and conducting maintenance of hardware and systems. Strong communication skills and a customer-first mindset are crucial.