Global IT Lead - Hotel Applications

Dorchester Collection; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A luxury hotel group in London is seeking a Global IT Lead – Hotel Applications to optimize and support hotel technology systems. The ideal candidate will have strong project management skills and advanced knowledge of at least one major hotel management software. Responsibilities include maintaining multi-property systems and engaging with hotel stakeholders to ensure optimal technology integration. This role offers excellent benefits including complimentary stays at all hotels.

Benefits

Complimentary hotel stays

50% off bars and restaurants

Refer a friend bonus scheme

World class development opportunities

Social events throughout the year

Free workday meals

Discount platform access

Season ticket loan

Qualifications

• Experience implementing hotel technology systems.
• Advanced knowledge of at least one hotel management software.
• Demonstrated ability to run projects and enforce standards.

Responsibilities

• Act as a conduit between corporate office and hotels.
• Maintain and support multi-property systems.
• Engage in project work related to core central systems.
• Lead testing and quality assurance for application functionalities.

Skills

Hotel Technology

Communication skills

Project management

Multi-property environment

Testing and assessment

Tools

Opera PMS

Oracle Simphony POS

Microsoft Dynamics CRM

SynXis CRS

Job description

Reference

2025-5933

Hotel

Dorchester Collection

Division & Department

Corporate Office - Information Technology

Job Title

Global IT Lead - Hotel Applications

Contract Type

Permanent

Status

Full time

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as the Global IT Lead – Hotel Applications, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As the Global IT Lead – Hotel Applications at our corporate office, here are just some of the great benefits you will receive:

• Complimentary stays and employee rate with breakfast included in all 10 Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £750 Refer a friend bonus scheme
• World class development opportunities
• Social events throughout the year
• Free workday meals in the form of a pre‑paid lunch card
• Exclusive Access to a discount platform featuring thousands of retailers
• Season ticket loan and cycle to work scheme

What you'll do

This role is based in Dorchester Collection Corporate Office, London – there may be an opportunity and requirement to travel to different sites in London and overseas if required.

• Using your previous experience in Hotel Technology you will provide the conduit between the corporate office and the hotels to ensure all solutions are optimized and configured within Dorchester Collection standards whilst taking into consideration other related and connected systems. You will actively engage in project work associated with Dorchester Collection core central systems as well as maintain, support and improve those systems on an ongoing basis.
• You will be responsible for maintaining/supporting existing multi-property environment of Opera PMS, Oracle Simphony POS, SynXis CRS, Microsoft Dynamics CRM, Trybe, Unifocus and other associated global systems.
• You’ll support the applications department with project implementation and coordination, and work with third parties and internal stakeholders to run test scripts to quality‑assure functionalities are delivered.
• Maintain and develop appropriate DC Global applications security standards and associated processes, and develop SOPs for system functionalities and guides in conjunction with other key business stakeholders.
• Support key Global applications version upgrades – functionality testing, implementation, introduce new functionalities, advise on functionality changes.
• Provide helpdesk escalation of hotel application issues including acting as first‑line reviewer/assessor of change requests and noting viability and impact before then seeking final approval.
• Raise and escalate P1 Hotel Application issues for the group and co‑ordinate/update with key hotel stakeholders.
• The items shared are the essence of a day in the life of a Global IT Lead, but we’ll make sure you are provided with specifics on how we care for our hotels and corporate office.

What you'll bring

• Previous experience running projects as well enforcing processes, procedures and standards
• Previously demonstrated experience in implementing or maintaining central hotel technology based systems
• Experience in testing, assessment, and approval of upgrades in multi‑property environments
• You’ll have advanced knowledge of at least one of the following: Opera PMS, Opera Cloud PMS, Oracle Simphony POS, Microsoft Dynamics CRM and/or SynXis CRS
• Communication is what keeps our departments running perfectly. You have great verbal and written communication skills in English.
• You’ve held a supervisory role in hotel operations and have experience of working directly with hotel technologies in a role where this was a significant responsibility.

Job Location

United Kingdom

Location

3rd Floor, 1 Knightsbridge SW1X 7LX London