Global Investment Governance Product Manager and L1 Application Support - Vice President

JPMorganChase; City Of London; On-site; GBP 85,000 - 110,000; Full time

Job summary

A global financial services leader in the UK is seeking a Global Investment Governance Product Manager. In this role, you will manage the product lifecycle, oversee application support, and enhance technology investments. The ideal candidate has experience in product management, operational management, and familiarity with tools like Alteryx and Tableau. This role emphasizes decision-making improvement and requires strong problem-solving skills.

Qualifications

• Experience in product delivery/management or relevant domain.
• Ability to execute operational management and change readiness.
• Strong understanding of delivery and continuous improvement.

Responsibilities

• Lead end-to-end product processes and manage timelines.
• Participate in discovery efforts to uncover customer solutions.
• Maintain a product backlog and perform User Acceptance Testing.
• Provide 1st level support for application and platform incidents.

Skills

Product delivery/management expertise

Operational management

Continuous improvement processes

Deployment processes and strategies

Alteryx

Tableau

Agile environment experience

Tools

Jira

Job description

Are you ready to be part of a team that manages one of the most critical products within the Finance & Business Management ecosystem? Our Portfolio Investment Governance Product team is at the forefront of enabling processes like Portfolio Management, Capacity Management, Financial Management, Execution & Delivery, and Reporting. We aim to enhance decision‑making on Technology Investments with consistent data and taxonomies across GT. Our interconnected applications and microsystems are rapidly evolving to meet the growing needs of our organization and our shift to a Product operating model. Join us to set the product vision, mission, and solve real‑world problems for the Finance & Business Management organization.

As a Global Investment Governance Product Manager and L1 Application Support - Vice President in the Portfolio Investment Governance Product team, you will lead the end‑to‑end product life cycle and work closely with the L1 team to provide application support. You will use both creative and critical thinking to maintain and enhance the applications within our Product suite. Your role is integral to our mission of improving decision‑making on technology investments.

Job Responsibilities

• Lead end‑to‑end product processes, including intake, dependency management, release management, product operationalization, delivery feasibility decision‑making, and product performance reporting.
• Effectively manage timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Participate in discovery efforts to uncover customer solutions and integrate them into the product roadmap.
• Maintain and develop a product backlog that supports the overall strategic roadmap and value proposition.
• Perform User Acceptance Testing and contribute to user documentation.
• Provide 1st level support for application and platform incidents as needed.
• Troubleshoot priority incidents, conduct post‑mortems, and ensure permanent closure.
• Analyze patterns of incidents, develop permanent remediation plans, and liaise with technology teams to drive necessary improvements.
• Provide technical and procedural user training, coaching, and guidance to support applications.

Required Qualifications, Capabilities, and Skills

• Experience or equivalent expertise in product delivery/management or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform‑wide release management, in addition to deployment processes and strategies.
• Experience in Alteryx, Tableau, supporting real‑time transaction processing applications, enterprise incident management practices, monitoring, and performance tools.
• Effective issue management skills, problem identification, root cause analysis, and solution recommendation.
• Experience working within an agile environment.

Preferred Qualifications, Capabilities, and Skills

• Proficient knowledge of the product development life cycle, design, and data analytics.
• Experience using Jira Scrum boards and using Jira to create/manage various issue types.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.