Global Incident Management Coordinator

PINKERTON | Comprehensive Risk Management; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Pinkerton in London is seeking a Global Incident Management Coordinator to protect client personnel and assets by synthesizing emerging information and issuing actionable intelligence. The role requires strong analytical capabilities and clear communication for a global audience.

You will coordinate with the IM Program Manager, develop program documents, and support crisis response for a global client portfolio.

Qualifications

• Bachelor’s degree preferred with 3–5 years GSOC or security intelligence experience.
• Security, safety, or emergency operations center experience, preferred.
• Intelligence Analyst experience within a corporate setting.
• Traveler tracking software experience.
• Familiar with open-source intelligence and monitoring tools.
• Knowledge of active interest in global geopolitical and security developments.
• Able to quickly adapt to changing priorities.
• Client orientated and results driven.
• Able to effectively comprehend large amounts of emerging and evolving data.
• Attentive to detail and accuracy.
• Critical thinking skills.
• Able to make informed and sound decisions.
• Serve as a positive and effective team member.
• Able to effectively manage multiple projects simultaneously in a demanding and fast paced environment with varying deadlines and time constraints.
• Effective verbal and written skills for a global audience.
• Computer skills; Microsoft Office and travel tracking software.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Monitor for incidents that could impact the client sites, personnel, or assets.
• Draft or review communications to send to internal stakeholders.
• Evaluate and assess identified incidents for real or potential impact to company personnel and assets.
• Coordinate with Incident Management (IM) Program Manager during incident response.
• Develop and maintain program-relevant documents (spreadsheets, SOPs, MOUs, etc.).
• Coordinate with client offices to perform site-specific IM assessments as well as carrying out socialization calls and trainings as needed.
• Track and organize key data points for Global IM’s metrics and after-action reports.
• Maintain a strong understanding of Global IM’s development and be able to articulate this to other stakeholders when necessary.
• Analyze daily developments to identify trends and patterns and make recommendations to risk decision makers.
• All other duties, as assigned.

Skills

GSOC experience

Corporate security intel

Traveler tracking

OSINT tools

Geopolitical awareness

Attention to detail

Critical thinking

Multitasking

Communication skills

Education

Bachelor's degree preferred

Tools

MS Office

Travel tracking software

Job description

Overview

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world‑class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Global Incident Management Coordinator, assigned to one of Pinkerton’s largest global clients, will utilize internal processes and external tools to identify real or potential risks related to the safety and security of the client personnel and assets. This role accurately synthesizes emerging and developing information, communicates actionable intelligence, contributes to travel risk and threat assessment products, and intakes emergency phone calls and provides support during crisis situations.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Monitor for incidents that could impact the client sites, personnel, or assets.
• Draft or review communications to send to internal stakeholders.
• Evaluate and assess identified incidents for real or potential impact to company personnel and assets.
• Coordinate with Incident Management (IM) Program Manager during incident response.
• Develop and maintain program-relevant documents (spreadsheets, SOPs, MOUs, etc.).
• Coordinate with client offices to perform site-specific IM assessments as well as carrying out socialization calls and trainings as needed.
• Track and organize key data points for Global IM’s metrics and after-action reports.
• Maintain a strong understanding of Global IM’s development and be able to articulate this to other stakeholders when necessary.
• Analyze daily developments to identify trends and patterns and make recommendations to risk decision makers.
• All other duties, as assigned.

Qualifications

Bachelor’s degree preferred, with three to five years of GSOC, military intelligence, and/or corporate security intelligence experience.

• Security, safety, or emergency operations center experience, preferred.
• Intelligence Analyst experience within a corporate setting.
• Traveler tracking software experience.
• Familiar with open-source intelligence and monitoring tools.
• Knowledge of active interest in global geopolitical and security developments.
• Able to quickly adapt to changing priorities.
• Client orientated and results driven.
• Able to effectively comprehend large amounts of emerging and evolving data.
• Attentive to detail and accuracy.
• Critical thinking skills.
• Able to make informed and sound decisions.
• Serve as a positive and effective team member.
• Able to effectively manage multiple projects simultaneously in a demanding and fast paced environment with varying deadlines and time constraints.
• Effective verbal and written skills for a global audience.
• Computer skills; Microsoft Office and travel tracking software.

Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.