Global Hosted Buyer Account Lead

RX; Richmond; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in events and exhibitions in Richmond is seeking a strategic leader to manage premium buyer accounts and develop hosted buyer strategies. The ideal candidate will have proven account management skills and a strong customer-first mindset. You will collaborate with cross-functional teams to optimize buyer experiences, support onsite events, and analyze data-driven insights. The role promises a work environment focused on employee wellbeing, offering generous benefits and opportunities for professional development.

Benefits

Generous holiday allowance with the option to buy additional days

Health screening, eye care vouchers and private medical benefits

Wellbeing programs

Life assurance

Access to a competitive contributory pension scheme

Save As You Earn share option scheme

Travel Season ticket loan

Electric Vehicle Scheme

Optional Dental Insurance

Maternity, paternity and shared parental leave

Employee Assistance Programme

Access to emergency care for both the elderly and children

RECARES days, giving you time to support charities

Access to extensive learning and development resources

Employee discounts scheme via Perks at Work

Qualifications

• Proven ability to manage global accounts, build trust, and communicate clearly and persuasively.
• Strong commitment to delivering exceptional customer service and experience.
• Ability to interpret data, identify issues, and develop effective solutions.
• Ability to manage multiple projects, set priorities, and meet deadlines efficiently.

Responsibilities

• Develop and implement visitor recruitment strategies aligned with event goals and segmentation.
• Manage high-value individual and group buyer accounts, ensuring satisfaction, retention, and strong event ROI.
• Partner with Sales, Marketing, and Tech teams to optimise matchmaking and improve CRM-driven customer experience.
• Analyse buyer data to guide programme enhancements and present insights to leadership.
• Support major events onsite, resolving issues in real time and representing the RX brand.
• Provide guidance to junior team members and support a collaborative, high-performing culture.

Skills

Account Management

Customer First Mindset

Analytical & Problem-Solving Skills

Project & Time Management

Job description

A global leader in events and exhibitions in Richmond is seeking a strategic leader to manage premium buyer accounts and develop hosted buyer strategies. The ideal candidate will have proven account management skills and a strong customer-first mindset. You will collaborate with cross-functional teams to optimize buyer experiences, support onsite events, and analyze data-driven insights. The role promises a work environment focused on employee wellbeing, offering generous benefits and opportunities for professional development.