Global Head of Risk Operations

Airwallex; Greater London; On-site; GBP 150,000 - 180,000; Full time

Job summary

Airwallex in London or Singapore is seeking a Senior Director/Head of Risk Operations to define procedures and deliver operational excellence across client onboarding, periodic reviews, and in-life behavior. You will champion high standards for integrity, judgement and documentation in all risk processes.

The role leads a global team, balances risk with customer experience and commercial impact, and drives automation and AI transformation in risk operations.

Qualifications

• Proven senior leadership in large-scale, multi-jurisdiction operations in a rapidly growing regulated financial-services or payments/fintech business.
• Proven track record of scaling Risk Operations (at least 2 of Payments, Issuing and Credit) across multiple geographies, and of building globally consistent performance.
• Background in Fraud Ops and ATO risk control.
• Strong commercial and analytical judgement — comfortable framing decisions in unit economics, scalability and return on investment.
• Track record of operating at the Operations-Product-Risk intersection and driving cross-functional outcomes without full reporting-line authority.
• Demonstrated delivery of automation/AI-led transformation in an operations setting.
• Evidence of big data/analytics (including SQL, DBX and BI tooling)

Responsibilities

• Own the vision, strategy and execution for Risk Operations
• Build, lead and develop high-performing a globally distributed team
• Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiency
• Create a repeatable & scalable operating rhythm, including clear OKRs
• Take a data-driven approach to performance management
• Strike the right balance between risk, customer experience and commercial impact, ensuring timely, high-quality decision making and communications
• Drive continuous improvement in the quality of procedures, playbooks and control frameworks, aligned to Airwallex financial crime and fraud policies defined by 2LOD and partnering closely with Risk Product and Engineering
• Ensure that Airwallex continues to improve the quality and consistency of documentation
• Lead AI transformation of the Risk Operations team

Skills

Senior leadership

Operations scaling

Fraud risk control

Analytical judgment

Cross-functional leadership

Automation / AI

Big data analytics

Tools

SQL

DBX

BI tooling

Job description

Airwallex in London or Singapore is seeking a Senior Director/Head of Risk Operations to define procedures and deliver operational excellence across client onboarding, periodic reviews, and in-life behavior. You will champion high standards for integrity, judgement and documentation in all risk processes.

The role leads a global team, balances risk with customer experience and commercial impact, and drives automation and AI transformation in risk operations.