Global Head of Customer Support — AI-Driven Leader

RELX; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading aviation analytics company based in the UK is seeking a Global Head of Customer Support to lead their global support organization. This senior position involves setting strategy, improving customer service quality, and collaborating with various teams to enhance customer experiences. The ideal candidate should have considerable leadership experience, preferably in a technology environment, and a strong ability to drive results through effective communication and teamwork. This role offers an exciting opportunity to make a significant impact in the aviation industry.

Qualifications

• Considerable experience in a senior leadership role.
• Previous experience working within a technology and data company desired.
• Blend of collaboration, commercial focus, and agility.

Responsibilities

• Lead a globally distributed customer support team.
• Partner with Sales leadership to understand customer feedback.
• Work closely with Technology and Product teams to manage incidents.
• Drive the integration of AI across Customer Support.
• Monitor key performance metrics for improvement.

Skills

Leadership

Collaboration

Communication

Strategy Development

Customer Feedback Integration

Job description

A leading aviation analytics company based in the UK is seeking a Global Head of Customer Support to lead their global support organization. This senior position involves setting strategy, improving customer service quality, and collaborating with various teams to enhance customer experiences. The ideal candidate should have considerable leadership experience, preferably in a technology environment, and a strong ability to drive results through effective communication and teamwork. This role offers an exciting opportunity to make a significant impact in the aviation industry.