Global Head of Customer Support — AI-Driven Leader

Risk Solution Group; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aviation analytics company based in London is seeking a Global Head of Customer Support to lead the customer support organization. The ideal candidate will have considerable leadership experience and a background in technology and data. This role emphasizes collaboration with cross-functional teams and requires a commitment to customer satisfaction. You will drive operational excellence and professional communications while enhancing the customer experience through innovative practices.

Qualifications

• Considerable experience in a senior leadership role.
• Experience within a technology and data company preferred.
• Blend of collaboration, commercial focus, and agility.

Responsibilities

• Lead a globally distributed customer support team.
• Integrate support with customer feedback.
• Manage incidents and product issues.

Skills

Leadership

Collaboration

Customer focus

Communication

Job description

A leading aviation analytics company based in London is seeking a Global Head of Customer Support to lead the customer support organization. The ideal candidate will have considerable leadership experience and a background in technology and data. This role emphasizes collaboration with cross-functional teams and requires a commitment to customer satisfaction. You will drive operational excellence and professional communications while enhancing the customer experience through innovative practices.