Global Employee Relations Manager, (Hybrid) United Kingdom

Costa Limited; Loudwater; Hybrid; GBP 70,000 - 85,000; Full time

Job summary

A global coffee brand based in the UK is seeking a Global Employee Relations Manager to lead their Employee Relations and People Helpdesk function. The successful candidate will manage complex ER cases, design global people policies, and partner with senior leaders for improved outcomes. This hybrid role offers the opportunity to impact employee experiences significantly while enjoying benefits like share ownership and comprehensive health coverage.

Benefits

Share Investment Plan (SIP)

Annual discretionary bonus scheme

Smart pension plan

Costa Financial Support Fund

50% discount in Costa stores

Private medical cover

Qualifications

• Experienced HR/ER professional with expertise in employment law.
• Ability to balance commercial needs with legal compliance.
• Confident communicator who can influence stakeholders.

Responsibilities

• Manage the global Employee Relations and Helpdesk function.
• Design and implement global people policies and governance standards.
• Manage complex Employee Relations cases and ensure compliance.
• Partner with senior leaders to improve ER outcomes.

Skills

Knowledge of employment law and policy development

Strategic thinking

Communication and coaching

Leadership and team building

Job description

As a Global Employee Relations Manager, you'll lead Costa's global Employee Relations and People Helpdesk function, ensuring managers and team members receive expert, timely advice and support. This role combines strategic leadership with hands on delivery, managing complex ER cases, overseeing our helpdesk operations, and driving continuous improvement to enhance the employee experience. You'll partner with senior leaders and People teams across markets, provide guidance on sensitive issues, and lead initiatives that strengthen compliance and reduce risk. Alongside case management, you'll shape our global ER strategy, build capability within your team, and champion a culture of fairness and respect. If you're passionate about creating consistent, high-quality people experiences and influencing global standards, this is an exciting opportunity to make a real impact.

What you'll do

• Managing the global ER and Helpdesk team, responding to calls and cases to confirm policy and process, ensuring clarity and compliance.
• Designing and implementing global people policies, frameworks, and governance standards.
• Managing complex ER cases, including settlements, restructures, and tribunal preparation.
• Driving compliance with employment legislation and company standards across multiple markets.
• Partnering with senior leaders and People teams to improve ER outcomes and support strategic projects.

Qualifications

• An experienced HR/ER professional with strong knowledge of employment law and policy development.
• A strategic thinker who can balance commercial needs with legal compliance.
• A communicator with the confidence to coach senior leaders and influence stakeholders.
• A leader passionate about building high-performing teams and driving continuous improvement.

As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we are in over 50 countries and counting. Whether it's served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

We didn't become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some brilliant perks to sweeten the deal.

We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections.

Benefits

• Own a piece of Costa's success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP).
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%.
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure.
• 50% discount in all Costa-owned stores, and 25% off in other participating stores.
• Private medical cover thanks to our Private Healthcare scheme.

Explore even more of our perks here: https://bit.ly/costaperks