Global Dynamics 365 CRM Rollout Lead

Headliners Recruitment; City Of London; On-site; GBP 65,000 - 70,000; Full time

Job summary

A leading international brand in the UK is seeking a CRM Integration & Enablement Manager to lead the rollout of Microsoft Dynamics 365 Customer Service across EMEA and APAC operations. The role involves leading full-cycle CRM implementation, integrating with existing platforms, and supporting a seamless user experience for customer service functions. Strong expertise in CRM strategy and integration is required, along with excellent project management skills.

Qualifications

• Experience with at least one full-cycle, multi-country Microsoft Dynamics 365 Customer Service implementation.
• Strong understanding of CRM strategy and data architectures.
• Experience integrating CRM with ERP and eCommerce platforms.

Responsibilities

• Lead the CRM implementation lifecycle from planning to optimization.
• Collaborate with IT and vendors to integrate CRM with existing systems.
• Deliver training and support for global CRM adoption.

Skills

CRM strategy

Data architecture

Customer lifecycle management

Project management

Stakeholder communication

Proactive and self-starting attitude

Tools

Microsoft Dynamics 365

Power Platform

Azure

Job description

A leading international brand in the UK is seeking a CRM Integration & Enablement Manager to lead the rollout of Microsoft Dynamics 365 Customer Service across EMEA and APAC operations. The role involves leading full-cycle CRM implementation, integrating with existing platforms, and supporting a seamless user experience for customer service functions. Strong expertise in CRM strategy and integration is required, along with excellent project management skills.