Global Digital Experience Lead

Sodexo; Manchester; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Sodexo retirement plan

Gym discount

Employee assistance programme

Brand discounts

Job summary

Sodexo is seeking a Global Data & Digital Experience Lead to drive digital innovation, data strategy, and technology adoption across a global client account. You will partner with clients and operations teams to deliver insight-driven services, enhance workplace experiences, and generate measurable business value through data and digital solutions.

In this role you will steer the Digital Experience Strategy, own the data and reporting framework, oversee technology integrations, and lead Smart

Qualifications

• 6–8 years' experience in the digital and data field.
• Experience contributing to the design, testing or implementation of digital solutions, ideally in food and/or IFM service environments.
• Strong background in data analytics and Power BI.
• Good working knowledge of solutions, technologies and product offerings in the smart building, IoT and FM data space.

Responsibilities

• Set and execute the Digital Experience Strategy for the account, continually adjusting it to align with the client's evolving strategic agenda.
• Own the data and reporting framework for the account, ensuring consistent KPIs, definitions and governance across sites.
• Oversee the deployment of the agreed technology stack and data hub integrations (IoT platforms, CMMS, Dataverse, reporting layers, etc.).
• Build and maintain trusted relationships with client leadership and senior internal stakeholders.
• Stay abreast of innovation across the Sodexo Group and the wider market, and bring relevant use cases to the client.
• Lead the deployment of smart building solutions across the account, ensuring they are positioned as part of a coherent digital experience rather than standalone tools.

Skills

Data analytics

Power BI

Digital strategy

Stakeholder engagement

IoT

Tools

CMMS

Dataverse

Reporting layers

Job description

We are looking for a Global Data & Digital Experience Lead to drive digital innovation, data strategy, and technology adoption across a global client account. This role will partner with clients and operational teams to deliver insight-driven services, enhance workplace experiences, and generate measurable business value through data and digital solutions.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

Main Responsibilities

Digital Experience Strategy

• Set and execute the Digital Experience Strategy for the account, continually adjusting it to align with the client's evolving strategic agenda.

Data, Analytics & Insight

• Own the data and reporting framework for the account, ensuring consistent KPIs, definitions and governance across sites.

Technology Transformation & Integration

• Oversee the deployment of the agreed technology stack and data hub integrations (IoT platforms, CMMS, Dataverse, reporting layers, etc.).

Stakeholder, Client & Community Engagement

• Build and maintain trusted relationships with client leadership and senior internal stakeholders.

Innovation & Continuous Improvement

• Stay abreast of innovation across the Sodexo Group and the wider market, and bring relevant use cases to the client.

Smart Building & IoT Programs

• Lead the deployment of smart building solutions across the account, ensuring they are positioned as part of a coherent digital experience rather than standalone tools.

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

Ability to:

• Discuss business objectives, business outcomes and digital transformation with the client
• Contribute to and communicate a technical roadmap
• Present topics in a clear and concise manner to different audiences and levels of technical skill
• Communicate technical information clearly to peers and customers - verbally, in writing and in training situations
• Leverage data analytics to inform recommendations and decisions

Minimum Qualifications

• 6 to 8 years' experience in the digital and data field
• Experience contributing to the design, testing or implementation of digital solutions, ideally in food and/or IFM service environments
• Strong background in data analytics and Power BI.
• Good working knowledge of solutions, technologies and product offerings in the smart building, IoT and FM data space

Package Description

Competitive salary depending on experience

Working with Sodexo is more than a job; it's a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.