Global Delivery Leader, Cybersecurity & Enterprise SaaS

ServiceNow; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking a Delivery Leader to manage an international team of Deployment Engineers and Project Managers. The role focuses on expanding delivery capabilities beyond the Americas, scaling partner enablement, and ensuring successful, secure deployments across global regions.

Responsibilities include coordinating cross-functional teams, prioritizing feature requests with Product and Engineering, and delivering on time with measurable KPIs. Travel up to 25% is required.

Qualifications

• 5 years of experience in Professional Services, Technical Delivery, or Customer Success in cybersecurity or enterprise SaaS.
• At least 5 years of management experience leading global, geographically distributed teams.
• Experience operating across international markets and coordinating with cross-functional stakeholders.
• Willingness to travel up to 25% of the time.

Responsibilities

• Lead and mentor an international team of Deployment Engineers and Project Managers to scale delivery outside the Americas.
• Own and scale the partner ecosystem across international regions, driving enablement and managing partner-delivered functions.
• Ensure resource allocation and workload balancing to maintain project health and adherence to timelines.
• Drive a culture of accountability and standardize global delivery processes and roles.
• Partner with Sales, Customer Success, and Product teams to ensure smooth handoffs and alignment across regions.
• Act as international stakeholder in sales-to-delivery handoffs, representing delivery interests consistently.
• Provide high-level executive reporting on status, risks, and KPIs across regions.

Job description

ServiceNow is seeking a Delivery Leader to manage an international team of Deployment Engineers and Project Managers. The role focuses on expanding delivery capabilities beyond the Americas, scaling partner enablement, and ensuring successful, secure deployments across global regions.

Responsibilities include coordinating cross-functional teams, prioritizing feature requests with Product and Engineering, and delivering on time with measurable KPIs. Travel up to 25% is required.