Global Customer Tech Advocate – Networking & Support

Ciena; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global technology company in Greater London is seeking a Customer Technical Advocate to enhance customer relationships and ensure a seamless experience. The ideal candidate will have 5–12 years of experience in technical support or customer advocacy and strong expertise in optical networking technologies. This position offers the opportunity to work closely with top-tier customers and requires strong communication skills and cross-functional engagement.

Qualifications

• 5–12 years in technical support, customer advocacy, or service delivery in telecom / networking.
• Strong expertise in optical networking (e.g., DWDM, OTN, ROADM, SDH / SONET).
• Familiarity with Ciena platforms or similar vendors.

Responsibilities

• Drive smooth onboarding by aligning expectations with service deliverables.
• Act as a trusted technical advisor to customer Engineering, Operations, and Implementation teams.
• Monitor support cases to ensure SLA compliance and lead executive-level escalations.

Skills

Customer advocacy

Technical communication

Stakeholder management

Root cause analysis

Education

Bachelor’s in Engineering, Telecom, Computer Science, or equivalent

Tools

JIRA

Service tools

Job description

A leading global technology company in Greater London is seeking a Customer Technical Advocate to enhance customer relationships and ensure a seamless experience. The ideal candidate will have 5–12 years of experience in technical support or customer advocacy and strong expertise in optical networking technologies. This position offers the opportunity to work closely with top-tier customers and requires strong communication skills and cross-functional engagement.