Global Customer Support Manager, Life & Income Protection

Zurich Insurance; Douglas; On-site; GBP 40,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

12% pension scheme

Annual bonus

Income protection

Life cover (4x salary)

Free car parking

Electric car charging points

Private medical insurance

Flexible working

Volunteer days

Job summary

Zurich on the Isle of Man is seeking an International Customer Support Manager to oversee a portfolio of Group Life and Income Protection policies from quotation through renewals and claims. You will be a key contact for customers and brokers, driving a high standard of service and data integrity while collaborating across underwriting, distribution and claims teams.

The role offers training opportunities, AML compliance focus, and a chance to contribute to customer outcomes in a collaborative,

Responsibilities

• Manage day-to-day operational activities for a portfolio of client contracts, including leading annual renewals and new business processes to ensure timely and accurate delivery.
• Ensure all activities comply with Zurich policies and regulatory requirements (AML and cross‑border rules) by engaging with customers and recording AML information.
• Build and maintain strong relationships with clients and brokers, acting as a key point of contact and resolving queries promptly.
• Deliver exemplary customer service with a one‑touch mindset where possible.
• Maintain accurate customer information and data integrity for efficient processing.
• Support creation of accurate quotations to keep Zurich competitive in Group Protection.
• Engage with customers to ensure AML information is accurate and properly evidenced.
• Identify opportunities to improve processes and deliver better customer outcomes.
• Resolve policy queries within Zurich’s guidelines and SLAs; prioritize workload accordingly.
• Collaborate with Underwriting, Medical Underwriting, Distribution, Commercial and Benefit Claims for a joined‑up customer experience.

Job description

Zurich on the Isle of Man is seeking an International Customer Support Manager to oversee a portfolio of Group Life and Income Protection policies from quotation through renewals and claims. You will be a key contact for customers and brokers, driving a high standard of service and data integrity while collaborating across underwriting, distribution and claims teams.

The role offers training opportunities, AML compliance focus, and a chance to contribute to customer outcomes in a collaborative,