Global Customer Success Manager: Strategic Growth

Fastmarkets; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading price-reporting agency in Greater London seeks a dynamic Customer Success Manager. You will manage strategic accounts, ensuring strong client relationships and successful adoption of solutions. Ideal candidates have over 3 years in customer success, excellent relationship-building skills, and experience in a pricing agency. The role involves proactive account management, regular client engagement, and collaboration with internal teams to enhance customer satisfaction. This is a fantastic opportunity to contribute to a fast-growing organization.

Benefits

Flexible working hours

Professional development opportunities

Up to 30 days of annual leave

Qualifications

• Minimum 3 years experience in customer success roles.
• Proven background in managing large client accounts.
• Experience in pricing agencies or subscription businesses is an advantage.

Responsibilities

• Build and maintain relationships with key client accounts.
• Identify opportunities for cross-selling and upselling solutions.
• Conduct quarterly account reviews with clients.

Skills

Customer success

Relationship building

Proactive mindset

Stakeholder management

Communication skills

Education

3+ years in Customer Success

Tools

CRM systems (Salesforce)

Excel

Job description

A leading price-reporting agency in Greater London seeks a dynamic Customer Success Manager. You will manage strategic accounts, ensuring strong client relationships and successful adoption of solutions. Ideal candidates have over 3 years in customer success, excellent relationship-building skills, and experience in a pricing agency. The role involves proactive account management, regular client engagement, and collaboration with internal teams to enhance customer satisfaction. This is a fantastic opportunity to contribute to a fast-growing organization.