Global Customer Success Lead — AI Enterprise (Remote)

ElevenLabs; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading AI technology firm in the United Kingdom is seeking an experienced professional to drive strategic account management and ensure customer success across a suite of products. The ideal candidate will hold 7-9 years of relevant experience in customer success or account management, particularly within a SaaS environment focused on AI technologies. This role offers innovative culture and opportunities for growth in a remote setting.

Benefits

Innovative culture

Annual learning stipend

Annual company offsite

Monthly co-working stipend

Qualifications

• 7-9 years of experience in Customer Success, Account Management, or Strategic Partnerships in a SaaS environment.
• Proven success in delivering value for customers using technical products, ideally in AI.
• Strong ability to exceed renewal and expansion goals.

Responsibilities

• Build and manage relationships with 20 enterprise clients.
• Lead onboarding initiatives and drive product adoption.
• Manage renewals and expansions, contributing to company growth.

Skills

Customer Success Management

Account Management

Strategic Partnerships

Commercial Acumen

Communication Skills

Analytical Skills

Job description

A leading AI technology firm in the United Kingdom is seeking an experienced professional to drive strategic account management and ensure customer success across a suite of products. The ideal candidate will hold 7-9 years of relevant experience in customer success or account management, particularly within a SaaS environment focused on AI technologies. This role offers innovative culture and opportunities for growth in a remote setting.