Global Customer Service Specialist - Auto & Export (Hybrid)

The Sherwin-Williams Company; Sheffield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global leader in paint and coatings is seeking a Customer Service Specialist for their Sheffield location. In this role, you will tackle complex customer inquiries, manage orders, and foster strong client relationships. Ideal candidates will have 2–3 years of customer service experience, proficiency in ERP systems, and are fluent in English, with additional languages as a plus. A competitive salary and benefits including hybrid working are offered.

Benefits

Career support

Excellent company pension

Great working environment

Qualifications

• 2–3 years of progressive customer service experience.
• Fluency in English is essential; proficiency in French and German is a plus.

Responsibilities

• Handle complex customer needs via various communication methods.
• Onboard new CS agents and provide coaching.
• Build and maintain customer relationships.

Skills

Customer service experience

Problem resolution

Communication skills

ERP systems knowledge

Education

High school diploma or equivalent

Tools

SAGE

SAP

Oracle

Microsoft Office

Job description

A global leader in paint and coatings is seeking a Customer Service Specialist for their Sheffield location. In this role, you will tackle complex customer inquiries, manage orders, and foster strong client relationships. Ideal candidates will have 2–3 years of customer service experience, proficiency in ERP systems, and are fluent in English, with additional languages as a plus. A competitive salary and benefits including hybrid working are offered.