Global Customer Outcomes & Compliance Specialist

Boston Consulting Group; Burton on the Wolds; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm is seeking a professional for a crucial role focused on ensuring customer outcomes through monitoring frameworks. The position involves evaluating services and journeys to support vulnerable customers, while collaborating with various internal and external stakeholders. Ideal candidates will have experience with insurance products and stakeholder management. The role offers a competitive compensation package, including bonuses and generous leave options.

Benefits

Great compensation package

On target bonus

25 days annual leave

Private medical insurance

10% employer contributory pension

Fully paid 6-month family leave

Qualifications

• Experience with delegated authority is desirable.
• Able to work independently and prioritize workload.
• Strong communication skills with stakeholders.

Responsibilities

• Support implementation of the Customer Outcomes Monitoring Framework.
• Evaluate vulnerable customers' identification during the customer journey.
• Conduct customer journey and website reviews for service quality.

Skills

Insurance products knowledge

Understanding of Consumer Duty and Vulnerable Customers

Stakeholder management

Report writing

Job description

A leading consulting firm is seeking a professional for a crucial role focused on ensuring customer outcomes through monitoring frameworks. The position involves evaluating services and journeys to support vulnerable customers, while collaborating with various internal and external stakeholders. Ideal candidates will have experience with insurance products and stakeholder management. The role offers a competitive compensation package, including bonuses and generous leave options.