Global Customer Experience Specialist

The Boston Consulting Group GmbH; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global management consulting firm is seeking an Account & Commercial Marketing Specialist to support their Account Based Marketing program. You will coordinate campaigns, analyze marketing performance data, and collaborate across teams to enhance client relationships. The ideal candidate will have a Bachelor’s degree in marketing or communications, 2-4 years of B2B marketing experience, and familiarity with tools like Marketo and Salesforce, in a fast-paced environment.

Benefits

Collaborative work environment

Opportunity for professional growth

Qualifications

• 2-4 years of experience in B2B marketing.
• Clear written and verbal communication skills.
• Familiarity with ABM and Martech tools.

Responsibilities

• Coordinate impactful campaigns for strategic clients.
• Turn marketing data into actionable insights.
• Document scalable processes and best practices.

Skills

Strategic thinking

Problem-solving

Communication

Collaboration

Project management

Education

Bachelor's degree in marketing or communications

Tools

Marketo

Demandbase

Salesforce

Tableau

Job description

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation‑inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom‑line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‑edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

The Account & Commercial Marketing Specialist supports the strategy and execution for BCG’s Account Based Marketing (ABM) program for BCG’s high-priority client accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will collaborate with account teams, practice area marketers, regional marketing, and cross‑functional digital experts to bring personalized, insight‑driven campaigns to life. You’ll support campaign execution, track marketing performance, and contribute to team operations.

This role is a great fit for someone looking to grow their B2B marketing skillset, deepen their understanding of account‑based marketing (ABM), and work cross‑functionally within a collaborative, fast‑paced environment.

Key Responsibilities

Campaign Coordination & Execution: You’ll play a key role in coordinating impactful campaigns for our most strategic clients, helping deliver personalized marketing that supports commercial growth and strengthens client relationships.

• Assist with the onboarding process for new accounts: data validation, goal‑setting, campaign strategy, and launch.
• Support the planning and delivery of ABM campaigns for priority accounts (1:1, 1:Few, and 1:Many).
• Collaborate with senior team members to create and maintain campaign timelines and checklists.
• Coordinate internal reviews of campaign materials, ensuring feedback is captured and incorporated.
• Help ensure campaign assets meet brand and quality standards.

Marketing Insights & Reporting: You’ll help the team and stakeholders understand how marketing efforts are influencing business outcomes by turning marketing data into actionable insights that guide strategic decisions.

• Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis.
• Gather and organize marketing performance data (e.g., engagement rates, email opens, account insights).
• Help create clear and compelling performance summaries using PowerPoint or Tableau dashboards.
• Maintain campaign dashboard and account weekly alerts in partnership with analytics team members.

Tools, Platforms & Processes: BCG leverages a robust MarTech stack to power our ABM efforts. You’ll ensure we’re using our tools to their fullest potential and creating scalable systems for long‑term success.

• Gain familiarity and proficiency with BCG's ABM tools, including Marketo, Demandbase, Salesforce, and Tableau.
• Maintain ABM email folders and templates in Marketo to reflect Global Email Marketing best practices.
• Document scalable processes and best practices to streamline execution and knowledge‑sharing across teams.
• Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation.
• Act as a connector across functions—building strong relationships and embedding ABM best practices across the organization.

Team Support & Collaboration: You’ll contribute to a culture of teaming and knowledge sharing, helping ensure our campaigns are delivered efficiently and in close partnership with stakeholders across the business.

• Schedule and help facilitate account planning or campaign check‑in meetings.
• Partner closely with ABM Managers and other collaborators, including practice area marketers and operations support.
• Contribute ideas in team meetings and proactively suggest ways to improve execution.

What You’ll Bring

You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG’s business goals and unique go‑to‑market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG’s Account & Commercial Marketing vision and strategy. You are a…

• Strategic thinker with strong problem‑solving and storytelling skills.
• Confident communicator who builds trust and alignment across diverse stakeholders.
• Comfortable supporting strategic direction while executing day‑to‑day tasks with detail and care.
• Proactive self‑starter who thrives in fast‑moving, matrixed environments.

Experience & Qualifications

• Bachelor’s degree – degree in marketing or communications preferred
• 2‑4 years of experience in B2B marketing
• Clear written and verbal communication skills—able to bring clarity, creativity, and energy to complex topics.
• A team‑first mindset with curiosity and eagerness to learn.
• Ability to manage multiple projects and meet deadlines.
• Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.)

Who You’ll Work With

You will be a critical team member in BCG’s Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors.

Boston Consulting Group is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.