Global Customer Experience Consultant

Maersk; Liverpool; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global logistics leader in Liverpool is seeking an Integrated Customer Experience Consultant. The role focuses on delivering high-quality customer service while collaborating with various internal and external stakeholders. Ideal candidates should have a passion for customer satisfaction, problem-solving skills, and proficiency in Microsoft applications. The position includes competitive benefits such as 25 days of annual leave, hybrid working options, and a commitment to diversity and inclusion.

Benefits

25 days annual leave

Hybrid working after probation

Annual bonus and pension scheme

Employee Assistance Program

Qualifications

• Passion for customer satisfaction and service excellence.
• Previous experience in logistics is a plus.
• Ability to meet tight deadlines and adapt in a fast-paced environment.

Responsibilities

• Deliver high-level customer service professionally and efficiently.
• Liaise with third-party suppliers and Maersk offices.
• Continuously seek improvements in service delivery.

Skills

Customer satisfaction passion

Ability to solve complex problems

Microsoft Office proficiency

Good telephone manner

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A global logistics leader in Liverpool is seeking an Integrated Customer Experience Consultant. The role focuses on delivering high-quality customer service while collaborating with various internal and external stakeholders. Ideal candidates should have a passion for customer satisfaction, problem-solving skills, and proficiency in Microsoft applications. The position includes competitive benefits such as 25 days of annual leave, hybrid working options, and a commitment to diversity and inclusion.