Global Customer Complaints Senior Manager

Triwill Group; United Kingdom; Remote; GBP 90,000 - 120,000; Full time

Job summary

Triwill Group, on behalf of a partner, seeks a Customer Complaints Senior Manager based in the United Kingdom. This is a senior compliance leadership role responsible for a global customer complaints program across multiple jurisdictions.

You’ll oversee the end-to-end complaints framework with governance, regulatory alignment, and outcomes, combining second-line oversight, risk analysis, and executive reporting.

Job description

Triwill Group, on behalf of a partner, seeks a Customer Complaints Senior Manager based in the United Kingdom. This is a senior compliance leadership role responsible for a global customer complaints program across multiple jurisdictions.

You’ll oversee the end-to-end complaints framework with governance, regulatory alignment, and outcomes, combining second-line oversight, risk analysis, and executive reporting.