Global Customer Care Analyst – SAP, Power BI & Analytics

Rhian_Convatec; Wales; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A pioneering medical solutions provider is seeking a Lead Customer Care Specialist to oversee global customer service projects and reporting. The role requires strong communication skills and proficiency in SAP and Excel, alongside customer-oriented capabilities. This position is hybrid for 35 hours per week and includes responsibilities like investigating queries and supporting various projects. Ideal candidates will have at least 2 years in a similar analyst role and a relevant degree. Join us to help improve lives through trusted medical solutions.

Qualifications

• More than 2 years of experience in a similar analyst role.
• Ability to partner with and influence others without direct authority.
• Proficient communicator both written and verbal.

Responsibilities

• Investigate queries received from all areas of the business.
• Support customer service and supply chain projects.
• Generate reports for global customer service organization.

Skills

Customer oriented

Reporting and analytical skills

Good communication skills

Data analysing skills

Proficient in Excel

SAP experience

Education

University degree or equivalent

Tools

SAP

Power BI

Advanced Excel

Job description

A pioneering medical solutions provider is seeking a Lead Customer Care Specialist to oversee global customer service projects and reporting. The role requires strong communication skills and proficiency in SAP and Excel, alongside customer-oriented capabilities. This position is hybrid for 35 hours per week and includes responsibilities like investigating queries and supporting various projects. Ideal candidates will have at least 2 years in a similar analyst role and a relevant degree. Join us to help improve lives through trusted medical solutions.