Global Customer Analytics & Insights Lead

Burberry; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading luxury fashion brand located in Greater London is seeking a Customer Analytics Manager to lead efforts in developing a comprehensive view of customers. This role involves collaborating across Retail, Digital, and Marketing, translating data insights into strategic recommendations. Ideal candidates will have strong analytics skills, experience with customer data, and expertise in CRM platforms like Salesforce and BI tools such as Tableau. Join to shape the next level of luxury experience and drive sustainable growth.

Qualifications

• Experience in a retail environment focusing on customer data and insights.
• Proven strength in analytics and managing large datasets.
• Expertise in customer segmentation and modelling.
• Understanding of omnichannel attribution frameworks.

Responsibilities

• Build a comprehensive global customer view using transactional data.
• Analyse customer behaviour and segmentation.
• Provide strategic recommendations shaping key business decisions.
• Develop and maintain real-time dashboards for teams.

Skills

Customer segmentation

Analytical skills

Strong communication skills

Customer-obsessed mindset

Leadership

Tools

Tableau

Salesforce

Power BI

Oracle

Job description

A leading luxury fashion brand located in Greater London is seeking a Customer Analytics Manager to lead efforts in developing a comprehensive view of customers. This role involves collaborating across Retail, Digital, and Marketing, translating data insights into strategic recommendations. Ideal candidates will have strong analytics skills, experience with customer data, and expertise in CRM platforms like Salesforce and BI tools such as Tableau. Join to shape the next level of luxury experience and drive sustainable growth.