Global Customer Advisor - On-Call & Emergency Support

Abbott; Abingdon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading diagnostics company in Abingdon is seeking a Customer Services Advisor to ensure outstanding customer experiences. The role involves managing customer inquiries, processing orders, and maintaining regulatory compliance within a fast-paced environment. Candidates should possess strong communication skills and a degree or equivalent experience. This position offers an engaging opportunity to contribute to customer satisfaction and support toxicology services.

Qualifications

• Previous experience in a customer service or contact centre environment is preferred.
• Genuine passion for helping people and solving problems is essential.

Responsibilities

• Manage priority response services including Emergency Call-Out.
• Process customer orders, track shipments, and manage returns.
• Ensure compliance with regulatory and internal standards.

Skills

Strong communication skills

Problem-solving ability

Calm under pressure

Confident using technology

Good working knowledge of Microsoft applications

Education

Educated to degree level or equivalent work experience

Tools

Salesforce

Sage

Job description

A leading diagnostics company in Abingdon is seeking a Customer Services Advisor to ensure outstanding customer experiences. The role involves managing customer inquiries, processing orders, and maintaining regulatory compliance within a fast-paced environment. Candidates should possess strong communication skills and a degree or equivalent experience. This position offers an engaging opportunity to contribute to customer satisfaction and support toxicology services.