Global CS Operations Lead | 4-Day Office, Offshore Support

KURT GEIGER; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading footwear and accessories brand in London is seeking a Global Customer Services Operations Manager for a 12-month contract. The role focuses on managing the customer service function to ensure a premium brand experience. Ideal candidates will have team management experience, strong communication skills, and a commitment to delivering exceptional service. Benefits include gym discounts, a favorable work-life balance, and a collaborative work culture.

Benefits

Free 24-hour virtual GP access

Summer hours – 3pm Friday finish

Payday half days throughout the year

Discounted products

Gym discounts

Enhanced pension scheme including life assurance

Qualifications

• Proven experience managing a team, preferred experience with offshore teams.
• Ability to adapt communication tone and style as necessary.
• Strong organizational skills and multitasking capabilities.

Responsibilities

• Lead and develop a team of customer service advisors across regions.
• Drive efficiency improvements in workflows and processes.
• Ensure exceptional customer experience by championing customer insights.

Skills

Team leadership

Customer experience

Problem-solving

Analytical ability

Excellent communication skills

Tools

CRM systems (e.g. Zendesk, Salesforce)

Job description

A leading footwear and accessories brand in London is seeking a Global Customer Services Operations Manager for a 12-month contract. The role focuses on managing the customer service function to ensure a premium brand experience. Ideal candidates will have team management experience, strong communication skills, and a commitment to delivering exceptional service. Benefits include gym discounts, a favorable work-life balance, and a collaborative work culture.