Global Consumer Digital BI Analyst

Costa Coffee; Camden Town; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A global coffee brand in Camden Town is seeking a Global Consumer Digital BI Analyst to enhance BI efficiency and data-driven decision-making. The role includes managing Power BI reports and ensuring data quality. Ideal candidates will have 1-2 years of experience in Power BI, SQL proficiency, and strong analytical skills. The position offers a hybrid working model with flexible arrangements, alongside competitive benefits like a pension plan and share ownership.

Benefits

Share Investment Plan

Annual discretionary bonus

Pension matching

Financial Support Fund

50% discount in stores

Private medical cover

Qualifications

• 1-2 years experience in Power BI.
• Experience in translating data into insights.
• Understanding of loyalty and consumer metrics.

Responsibilities

• Produce and monitor key performance reports.
• Streamline and automate reporting processes.
• Manage Power BI reporting estate.

Skills

Power BI

SQL

Data Visualization

Analytical Skills

Communication

Tools

Databricks

Job description

Being a Global Consumer Digital BI Analyst is about so much more than bringing our coffee to the world. It's your chance to stir up real success - which means you'll:

Responsibilities

• Deliver and maintain reporting: Produce and monitor key daily, weekly, and monthly loyalty performance reports, ensuring accuracy and timeliness of KPIs and insights.
• Enhance BI efficiency: Streamline and automate reporting processes to reduce manual work and improve accessibility of loyalty data across teams.
• Manage Power BI suite: Oversee and optimise Costa's Power BI reporting estate, capturing stakeholder requirements, building new reports, and maintaining a development backlog.
• Enable data-driven decision-making: Provide actionable member insights to support CRM, Finance, and wider business teams in driving commercial outcomes.
• Ensure data quality and reliability: Monitor data consistency, identify discrepancies in data sources, and collaborate with engineering teams to resolve issues promptly.

Technical Skills

• Power BI and Technical Skills: 1-2 years' experience building and maintaining Power BI reports, with proficiency in SQL and Databricks to analyse large datasets.
• Analytical and Data Visualisation Expertise: Proven ability to translate data into meaningful insights and create impactful visual reports that inform business decisions.
• Experience in Consumer and Commercial Insight: Understanding of loyalty and consumer metrics, with commercial awareness of the retail industry.
• Collaboration and Communication: Confident communicator, able to partner effectively with cross‑functional teams and stakeholders.
• Attention to Detail and Adaptability: Highly organised with strong self‑management skills, thriving in a fast‑paced environment while ensuring data accuracy and quality.

Company Overview

At Costa Coffee, we're on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we're creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca‑Cola system and working hand in hand with our pioneering partners, we're in over 50 countries and counting. Whether it's served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment. Our teams truly make a difference. Whether it's pioneering new tech for the perfect pour, launching award‑winning campaigns, developing exciting new menu items, or supporting our people to grow - together, we stir up success.

Join Costa Coffee's Global Consumer Data & Digital Analytics Team as a Global Consumer Digital BI Analyst and play a pivotal role in shaping the future of our award‑winning Costa Club loyalty programme. With access to a database of over 7 million consumers, you'll transform data into powerful insights that drive commercial impact and enhance the loyalty experience worldwide. This is a unique opportunity to innovate, automate, and influence strategy within a global brand equipped with best‑in‑class technology and a passion for understanding our customers.

We value curiosity, inclusivity, and a problem‑solving mindset. If you thrive in a fast‑paced, global environment and are excited to make a meaningful impact, we encourage you to apply. With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day‑to‑day.

Benefits

• Own a piece of Costa's success by becoming a share owner in Coca‑Cola with our Share Investment Plan (SIP).
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%.
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure.
• 50% discount in all Costa‑owned stores, and 25% off in other participating stores.
• Private medical cover thanks to our Private Healthcare scheme.
• And that's not all. Explore even more of our perks here: https://costaperks

Location & Working Arrangements

Location - Hybrid - London - required to attend our London office 2-3 times a week. For any reasonable adjustments and general queries, please get in touch. We believe in living life with heart - and that starts with our people. By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment - one that embraces the unique blend of experiences, identities, and perspectives each person brings.