Global Commercial Strategy & Operations Lead

Ricoh; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global technology firm based in Birmingham seeks a candidate to drive growth in SaaS and smart hardware. The role involves supporting marketing, product, and customer success teams while requiring strong communication and strategic problem-solving skills. Ideal candidates will have proven experience in a similar role and the ability to simplify complex market concepts. This opportunity offers a competitive salary and industry-leading benefits in a fast-paced environment.

Benefits

Competitive salary package

Industry leading benefits

Qualifications

• Proven experience in a similar role with a track record in SaaS or workplace tech.
• Ability to simplify complex topics into actionable insights.
• Excellent communication skills essential for presenting strategies.

Responsibilities

• Drive global growth for the WEX portfolio across SaaS and hardware.
• Support regional teams in new logo acquisition and account expansion.
• Translate sales feedback into improvements in pricing and product.

Skills

Experience in SaaS

Strong communication skills

Analytical problem-solving

Collaboration with sales teams

Strategic thinking

Job description

What you will be doing

• Drive global growth for our WEX portfolio across SaaS and smart hardware
• Shape commercial strategy and turn insights into actionable GTM plans
• Support regional teams in new logo acquisition, account expansion, and market prioritisation
• Provide deal support on complex, strategic opportunities—without owning a quota
• Translate real-world sales feedback into improvements in pricing, positioning, and product
• Establish repeatable commercial processes, playbooks, and forecasting systems
• Champion cross-regional alignment and rhythm of business operations
• Partner with Marketing, Product, Customer Success, and Implementation to embed a commercial lens in everything we do

You’ll thrive in this role if you have experience or skills across the following :

• Ideal candidates will have proven experience in a similar role with a strong track record in SaaS, workplace tech, or smart devices—with a clear grasp of effective go-to-market execution
• Successful candidates will be able to demonstrate how they collaborate easily with sales teams and support their success, without being directly in sales
• Preferably you will be able to break down complex topics like pricing, messaging, and market positioning into clear, actionable insights
• Ideally you will be experienced in navigating global teams with ease, building strong relationships across time zones and cultures
• To be successful in this role you will have excellent communication skills (written, verbal, and presentation) which are essential for articulating strategy, presenting to stakeholders (internal and potentially external), and simplifying complexity.
• Successful candidates will enjoy tackling commercial challenges head-on, blending big-picture strategy with hands-on action
• Preferably you will be able to demonstrate advanced analytical and strategic problem-solving skills. Plus be able to develop effective strategies and solutions, alongside the ability to analyse complex situations involving market dynamics, sales performance, operational inefficiencies, and competitive threats.
• Ideally you will be confident in evaluating different GTM approaches, pricing structures, and operational models. Plus be able to simplify complex concepts (product positioning, commercial models) for diverse audiences.
• Preferably you will be able to embrace ambiguity, take ownership, and thrive on creating structure in fast-moving environments.

In return for your commitment, you can expect

• A competitive salary package
• Industry leading benefits

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.

This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.