Global Claims Strategy & Execution Leader

Aon; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A global risk management firm seeks a Global Claims Strategy & Execution Leader to drive innovative initiatives within the Claims department. This pivotal role involves developing cohesive strategies across regional teams, implementing AI technologies, and enhancing operational efficiency. The ideal candidate will possess strong global claims experience and exceptional communication skills, allowing them to influence teams and manage stakeholders effectively. Besides, the company fosters an inclusive culture, ensuring colleagues can manage work-life balance while delivering exceptional client service.

Benefits

Comprehensive benefits package

Two Global Wellbeing Days

Continuous learning opportunities

Qualifications

• Prior global experience in Claims with a strong understanding of its value to clients.
• Outstanding communication and stakeholder management skills are essential.
• Proven track record of influencing teams and driving innovation.

Responsibilities

• Develop transparency and cohesion among regional claims models.
• Assist in developing claims propositions and sales training.
• Implement AI and technology for operational efficiency.

Skills

Global claims experience

Communication skills

Influencing skills

Client service focus

Job description

Global Claims Strategy & Execution Leader

The Global Claims value proposition is undergoing a dynamic transformation, driven by Aon’s business growth and the increasing value our clients and colleagues place on Claims. This is a newly created role with an opportunity to support the Global Chief Claims Officer in leading innovative initiatives across all global Commercial Risk Claims teams. This role is open to individuals based in either EMEA or the US.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• You will be responsible for developing the transparency, connectivity and cohesion between our varied regional and country models and ensuring all governance / internal protocols are met.
• Assisting in developing propositions and Go-to-market strategies: Claims propositions in RFPs and enhanced differentiation for our Enterprise Clients are undergoing development to grow our business. Client-facing sales training for Claims teams will be important as our teams regularly actively participate in RFPs and other client sales meetings.
• Be a key player in the implementation of AI and technology, you will be instrumental in working with the Global Chief Claims Officer and Global Claims Operations Officer to ensure the success of this.
• Review operating Models for Claims Teams. As part of our efforts to ensure Claims Advocates focus on value-added tasks, we are enhancing operational efficiency through initiatives such as Claims Copilot and Claims Centres of Excellence. You will be a key stakeholder in driving these initiatives.
• Facilitating cross-country and regional collaboration, establish resource access pathways for claims expertise, and ensure the development of a central knowledge base for all colleagues.
• Involvement in Claims talent-mapping across all countries, to highlight knowledge gaps (this may involve support for new enterprises e.g. Middle East claims team build).
• Partnering with legal and compliance to ensure all strategies are compliant and risks are managed.
• Stakeholder management with the Global CCO, COO and CBO Networks.

How this opportunity is different

As a pivotal leader, you will report directly to the Global Chief Claims Officer and become an critical member of the Global Claims Leadership team, shaping the future of our Claims function. You will be a key driver for the next phase of growth.

As the market evolves, with competitors increasingly focusing on claims revenues and talent acquisition, and the current soft market phase highlighting Claims as a key differentiator, this role is crucial. You will have the authority and responsibility to convert unrealised commercial opportunities and build momentum in Claims, driving revenue, alignment and client value.

If you are passionate about making a significant impact and leading transformative initiatives, this is the opportunity for you.

Skills and experience that will lead to success

• You will have prior global experience in Claims and evidence a high degree of understanding for what the Claims function brings to clients.
• An outstanding communicator, able to interact with senior stakeholders across jurisdictions.
• An exceptional influencer, able to bring claims teams onboard with new and challenging strategies.
• Have prior experience of working with your leaders to bring innovation and change and putting these into practice.
• Passionate about client service and making Claims excellence as a key differentiator.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

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