Global AWS Connect Solutions Architect

Amazon Jobs; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading global cloud services company is seeking a passionate technical expert to drive innovative contact center transformations. This role focuses on designing advanced AWS communication architectures, leading technical discussions, and engaging with enterprise teams. Ideal candidates will have experience in software development, cloud computing, and customer service technologies, emphasizing the ability to bridge complex technical challenges with effective customer solutions. Join us to help organizations leverage advanced cloud communication platforms.

Benefits

Diverse experiences and inclusion initiatives

Mentorship and career growth opportunities

Work/life balance and flexibility

Qualifications

• Experience in developing and implementing cloud-based communication solutions.
• Proven track record in customer service and contact center technology.
• Ability to communicate complex technical ideas to diverse audiences.

Responsibilities

• Architect advanced AWS-optimized communication solutions for enterprises.
• Lead technical discussions and guide product feedback.
• Create enablement materials and share knowledge within technical forums.

Skills

Software development

Cloud computing

Systems engineering

Infrastructure

Security

Networking

Data and analytics

Customer service experience

Communication with technical audiences

Job description

A leading global cloud services company is seeking a passionate technical expert to drive innovative contact center transformations. This role focuses on designing advanced AWS communication architectures, leading technical discussions, and engaging with enterprise teams. Ideal candidates will have experience in software development, cloud computing, and customer service technologies, emphasizing the ability to bridge complex technical challenges with effective customer solutions. Join us to help organizations leverage advanced cloud communication platforms.