Global AV Field Service Engineer — Onsite & Travel

proAV Limited; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading audio visual integrator is seeking an experienced AV Field Service Engineer to enhance customer service through on-site support and remote technical assistance. This role involves maintaining client relationships, managing fault resolution, and ensuring adherence to service SLAs. Ideal candidates will have proficiency in AV technologies and exceptional communication skills. This position offers competitive remuneration based on experience and promotes an inclusive workplace.

Benefits

Personal and professional development opportunities

Family-friendly policies

Qualifications

• Experience in AV technologies and support services.
• Ability to manage clients and resolve escalations.
• Proven experience in field service engineering.

Responsibilities

• Perform field service engineering tasks at client sites.
• Provide onsite service and support for events.
• Conduct preventative maintenance and site surveys.
• Manage and update fault tickets for timely resolution.

Skills

AV / VC / UC technologies

Client communications

Calm under pressure

Multi-tasking

Excellent communication

Attention to detail

Organised and flexible

Job description

A leading audio visual integrator is seeking an experienced AV Field Service Engineer to enhance customer service through on-site support and remote technical assistance. This role involves maintaining client relationships, managing fault resolution, and ensuring adherence to service SLAs. Ideal candidates will have proficiency in AV technologies and exceptional communication skills. This position offers competitive remuneration based on experience and promotes an inclusive workplace.