Global Aftercare Engineer: Upgrades & Solutions

Orion Electrotech Sales; East Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global engineering company in East Midlands is seeking a hands-on Aftercare Engineer to provide technical solutions and support to international clients. You will be responsible for diagnosing issues, managing projects, and preparing commercial proposals to enhance customer satisfaction and drive business growth. A mechanical or electrical engineering background is essential, as well as experience with tools like Epicor and Salesforce. Join a dynamic team and make a significant impact on customer relationships and machinery performance.

Qualifications

• Solid grounding in mechanical or electrical engineering.
• Experience in a manufacturing setting preferred.

Responsibilities

• Act as primary contact for global customers.
• Diagnose issues and provide technical documentation.
• Identify opportunities for upgrades and repairs.
• Prepare and negotiate commercial proposals.
• Manage small-to-medium projects and maintain records.

Skills

Problem-solving

Technical documentation

Customer relationship management

Project management

Education

Mechanical or electrical engineering background

Tools

Epicor

Salesforce

Job description

A global engineering company in East Midlands is seeking a hands-on Aftercare Engineer to provide technical solutions and support to international clients. You will be responsible for diagnosing issues, managing projects, and preparing commercial proposals to enhance customer satisfaction and drive business growth. A mechanical or electrical engineering background is essential, as well as experience with tools like Epicor and Salesforce. Join a dynamic team and make a significant impact on customer relationships and machinery performance.