Global Aftercare Engineer: Technical Advisor for Upgrades

Orion Electrotech Sales; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading engineering firm in Greater London is seeking an Aftercare Engineer to become a trusted technical advisor to international clients, ensuring customer satisfaction through effective solutions. The role requires a background in mechanical or electrical engineering, excellent communication skills, and experience in customer support. This position offers a competitive salary, commission, and benefits, along with a friendly working environment with an early finish on Fridays.

Benefits

Competitive salary with commission

25 days holiday plus bank holidays

Early Friday finish

Company life insurance

5% pension contribution

Income protection after three years

Access to an Independent Financial Adviser

Qualifications

• Background in mechanical or electrical engineering.
• Strong understanding of technical drawings.
• Experience in Aftercare or customer support.

Responsibilities

• Act as the primary contact for global customers.
• Diagnose issues and provide technical documentation.
• Manage small-to-medium projects and coordinate resources.
• Prepare commercial proposals and negotiate terms.

Skills

Mechanical or electrical engineering background

Ability to read technical drawings

Strong Microsoft Office skills

Experience with ERP / MRP systems

Previous experience in Aftercare or technical customer support

Job description

A leading engineering firm in Greater London is seeking an Aftercare Engineer to become a trusted technical advisor to international clients, ensuring customer satisfaction through effective solutions. The role requires a background in mechanical or electrical engineering, excellent communication skills, and experience in customer support. This position offers a competitive salary, commission, and benefits, along with a friendly working environment with an early finish on Fridays.