Global Account & Sales Operations Coordinator (Hybrid)

Oxford University Press; Oxford; Hybrid; GBP 29,000; Full time

Job summary

A leading educational publisher based in Oxford is seeking an Account Manager to provide account management support for ELT customers globally. This role involves coordinating sales order management, delivering customer care, and supporting the sales team. Ideal candidates will have a background in customer service with strong organizational and communication skills, and proficiency in MS Office and SAP. The role offers a hybrid working policy and a competitive salary in the region of £29,000, plus additional benefits.

Benefits

25 days holiday plus bank holidays

Pension contribution up to 12%

Loans and savings schemes

Local discounts

Qualifications

• Previous experience in a customer service environment.
• Exceptional administrative and organisational skills.
• Ability to quickly learn new systems and procedures.

Responsibilities

• Provide comprehensive account management support to ELT customers.
• Maintain customer account data and manage claims accurately.
• Support sales teams with commercial activities and market realignment.

Skills

Customer service experience

Administrative skills

Interpersonal skills

Communication skills

MS Office proficiency

SAP experience

Process improvement interest

Job description

A leading educational publisher based in Oxford is seeking an Account Manager to provide account management support for ELT customers globally. This role involves coordinating sales order management, delivering customer care, and supporting the sales team. Ideal candidates will have a background in customer service with strong organizational and communication skills, and proficiency in MS Office and SAP. The role offers a hybrid working policy and a competitive salary in the region of £29,000, plus additional benefits.