Global Account Manager, Strategic

American Express Global Business Travel; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel management company in the United Kingdom is looking for an Account Manager to lead partnerships with global clients. The role involves building strong relationships, managing customer satisfaction, and driving business outcomes. Ideal candidates will have a background in the travel or SaaS industry, possess strong business acumen, and excellent organizational skills. Flexible benefits and a commitment to inclusivity are part of the package.

Benefits

Health and welfare insurance

Retirement programs

Parental leave

Learning platform access

Travel perks

Qualifications

• Ability to create strategic vision and set goals.
• Ability to learn and articulate product knowledge in various contexts.
• Ability to manage across multiple geographies and functions.

Responsibilities

• Ensure end to end health of your customer.
• Build business plan and engage stakeholders to achieve goals.
• Deliver data driven presentations to drive adoption and retention.
• Lead internal peers to execute strategic initiatives.
• Serve as the voice of customers internally.
• Handle customer issues effectively.

Skills

Experience in travel or SaaS industry

Strong business acumen

Excellent organizational skills

Multitasking

Ability to work in a fast-paced environment

Networking skills

Job description

Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a hiring manager nestled in the vibrant heart of Paris, I’m passionate about cultivating exceptional customer experiences and nurturing the professional growth of our talented team members. I’m looking for an account manager to lead the partnership with a global multinational client. Are you someone who thrives outside the comfort zone? Do you embrace positive challenges, navigate complex landscapes with agility, and have an insatiable appetite for opportunities? If you\'re driven to build meaningful, value-driven partnerships and are ready to make a transformative impact, we want you on our team.

What You’ll Do on a Typical Day

• Ensure end to end health of your customer
• Build business plan and engage stakeholders to achieve customer’s travel program goals
• Deliver compelling and data driven presentations to drive adoption, grow revenue and retention
• Lead internal peers to execute strategic initiatives
• Serve as the voice of customers internally
• Handle customer issues effectively
• Provide periodic reviews to internal and external stakeholders

What We’re Looking For

• Experience in travel or SaaS industry
• Strong business acumen to keep a balance of customer satisfaction and business profitability
• Ability to create strategic vision, build action plans, set goals
• Ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts
• Excellent organizational skills of multitasking, advance planning, and time management
• Ability to work in a fast-paced matrix environment including managing across multiple geographies, functions & time zones
• Ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through internal and client organizations

Location

United Kingdom

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!