Global Account Manager

Global Blue; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global company in the City of Westminster seeks a Global Account Manager to own and grow a high-value portfolio of international retail clients. You will lead client engagement, develop strategic account plans, and design negotiation strategies. The ideal candidate will have at least 6 years of senior commercial experience and be fluent in English. Join us for a collaborative and innovative work environment with a focus on career growth and sustainability.

Benefits

Career growth opportunities

Multicultural environment

Agile working model

Qualifications

• Minimum 6 years of senior commercial experience in complex B2B environments.
• Proven success in international client management and tendering.
• Fluent in English; other languages are an advantage.

Responsibilities

• Lead full lifecycle management of assigned Global Accounts.
• Develop in-depth account plans based on risk assessments.
• Define commercial objectives and strategic initiatives.
• Design and execute negotiation strategies for clients.
• Build relationships with senior executives and relevant functions.
• Collaborate with internal teams to drive execution.
• Define approach for top prospects and manage follow-up.

Skills

Strategic and global mindset

Excellent negotiation abilities

Interpersonal skills

Resilience under pressure

Multitasking and prioritization

Understanding of retail tech

Education

Bachelor’s degree or equivalent

Advanced degree

Tools

CRM tools

Financial reporting tools

MS Office

Google Office

Project management principles

Job description

What you will do. A glimpse in your role :

As a Global Account Manager , you'll own and grow a high-value portfolio of international retail clients. You’ll lead client engagement at global, regional, and local levels – aligning strategies, driving performance, and securing long-term partnerships. You’ll collaborate cross-functionally to shape innovative, data-driven solutions for our clients, and have direct influence on our commercial evolution.

Every action has an impact. You will make a difference here if :

Client Strategy & Ownership

Lead the full lifecycle management of assigned Global Accounts, including vision-setting and execution.

Based on a thorough risk assessment, develop in-depth account plans capturing client strategy, stakeholder mapping, and market dynamics.

Define commercial objectives, relationship priorities, and strategic initiatives across each client organization.

Align local Key Account Managers and country teams to ensure consistent implementation across all cooperation markets.

Commercial Leadership

Design and execute negotiation strategies tailored to each client's structure and expectations.

Lead tender coordination, securing appropriate resources across functions.

Own pricing strategy approvals within delegated authority limits.

Ensure compliance with group policies, commercial guidelines, and legal requirements.

Stakeholder Engagement

Build relationships with senior executives (COOs, CEOs, Country Managing Directors), including all relevant functions (Retail IT, Legal, Procurement, Finance, Treasury, Operational and Business Retail, Trainings and Marketing).

Deploy “Second Face” strategy with Global Blue Management team to deepen influence and embed the partnership value across all relevant leadership levels in the client organization

Collaborate with internal teams – KAM, Tech, Product, Operations, Customer Value Creation, Business Intelligence, Digital Marketing, Finance and Legal - to shape priorities and drive execution.

Prospect Strategy

Define approach for top prospects – new clients or markets -, developing tailored pursuit plans and managing follow-up.

Work with Country Managing Directors and Heads of Key Accounts to establish local interaction models.

Key competencies to empower your journey. You'll drive towards success if :

Strategic and global mindset with strong business acumen and social competence

Excellent negotiation, listening, and interpersonal abilities

Resilience and ability to thrive under pressure

Competence in multitasking and setting clear priorities

Reasonable grasp of / interest for retail tech and payment systems

Minimum 6 years of senior commercial experience in complex B2B environments with long sales cycles

Proven success in international client management and tendering

Bachelor’s degree or equivalent required; advanced degree a plus

Working knowledge of CRM and financial reporting tools

Proficient in MS / Google Office and project management principles

Fluent in English; other languages are an advantage

Your enthusiasm, organization, and collaborative mindset will be key to creating measurable impact in this role.

At Global Blue , we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.

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