Global Account & Commercial Marketing Manager

Boston Consulting Group; Greenhill; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm is seeking a Commercial Manager to drive the Cashback Card program in Greenhill. This role involves managing relationships with key partners, ensuring compliance with regulations, and analyzing performance metrics. The ideal candidate should have a strong background in payments and commercial management, excellent stakeholder skills, and a data-driven mindset. The position offers hybrid working options along with various benefits, enhancing both professional growth and personal well-being.

Benefits

Industry benchmarked salary

Hybrid working model

Electric Car salary sacrifice scheme

Discounted private health insurance

Matched contribution pension scheme

Access to rewards through Perkbox

Career development opportunities

Qualifications

• Strong background in payments, prepaid cards, or cashback programs.
• Experience in commercial negotiations and partnership management.
• Ability to manage fraud and financial crime risks.

Responsibilities

• Manage and optimize the Cashback Card program.
• Negotiate terms with partners for cashback offers.
• Ensure compliance with financial services regulations.
• Analyze customer feedback to drive growth.

Skills

Payments knowledge

Commercial product management

Vendor management

Regulatory compliance

Data analysis

Stakeholder management

Job description

We work together. Your team and the people you will work with… This role reports to the Financial Services Director and will closely with stakeholders across Product, Technology, Marketing, Legal & Compliance to drive the CBC business forwards. We deliver progress.

Responsibilities

• Managing, optimising, and growing our pre‑paid Cashback Card (CBC) program.
• Working with our CBC Product Manager and Engineering Squad to deliver the CBC roadmap.
• Working with marketing and customer service teams to communicate benefits, run campaigns, and support customer education.

Supplier Management

• Managing relationships with key ecosystem partners, including card issuer, processor, Mastercard payment network, ID check provider, sanctions check provider, 3DS provider, and card manufacturer. This will include contract negotiations, account management and reporting.
• Negotiating commercial terms with partners to secure attractive cashback offers.
• Account management of partners.
• Monitoring and optimising partner performance and resolving issues.

Compliance Management

• Ensuring the CBC product is compliant with all relevant financial services regulations.
• Managing fraud and financial crime risks in collaboration with compliance and risk teams.

Reporting & Analytics

• Collecting and analysing customer feedback (complaints data, customer panel data) as an input to developing and executing strategies to drive growth & retention.
• Monitoring and reporting on performance metrics (activation rate, spend per card, load activity, cashback earned, fraud, and promotions).

Qualifications

• A strong background in payments, prepaid cards, or cashback/rewards programs with an understanding of the economics and profitability of a card product.
• Experience in commercial product management, commercial negotiations, and/or partnership management.
• Significant experience in vendor management, especially with external suppliers or partners relevant to a cashback or card program.
• Knowledge of card issuing, processing, and payment networks from both a technical and commercial perspective.
• Familiarity with the financial services regulatory environment and applicable regulations (e.g., FCA regulations including Consumer Duty, financial promotions, AML/CTF).
• Experience developing a compelling, long‑term product direction, understanding market trends (especially in cards/rewards/payments), and identifying growth opportunities.
• Experience working closely with Compliance and Legal teams within a regulated financial environment.
• You’ll be able to identify and mitigate operational, financial, and reputational risks associated with the card product.
• You can balance customer value with commercial sustainability, bringing an entrepreneurial approach to growing the CBC business.
• Meticulous approach to reviewing complex legal and marketing documentation for accuracy and compliance.
• Data‑driven mindset with ability to analyse performance and make evidence‑based decisions. Proficiency in data manipulation and analysis to generate performance reports.
• Excellent stakeholder management and communication skills.

Claire Fennell will be your point of contact throughout the recruitment process.

The UW Cashback card is the jewel in our multi‑service proposition. Each year, our customers earn over £12million in cashback through a network of partners and retailers. We know the Cashback card has even more potential to unlock and we’re looking for a Commercial Manager to drive the proposition forwards.

We've got big ambitions so there's going to be plenty of challenges. There are also a lot of benefits:

Benefits

• An industry benchmarked salary. We'll share it during your first conversation.
• Hybrid working, with 2 days in the office. (We're definitely open to discussing flexible working arrangements)
• Electric Car salary sacrifice scheme through Tusker
• Discount on our services and you get our coveted Cashback Card for free. You'll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Family-friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences